This is my Cuisinart Sucks story::  WOW. they really do suck. I paid $90 on a coffee maker that broke. I don't really have a problem with this as I have a ton of other cuisinart products that have performed well. I do, however, have a problem with the condescending a$$holes I was forced to deal with in customer service. If this is the best Cuisinart can do with who they hire to represent their company, then so long Cuisinart.

Reading your blog tonight. had to just tell you folks that I'm the worst case scenario; my house actually did burn down because of a Cuisinart grind and brew coffee maker!!! I live in Canada, and it happened in October of this year. Yeah, sucks, fire commissioner did verify that it was the coffee maker that started the fire. Myself, husband and 3 kids are now living in a house trailer beside my burned out house waiting until spring till our new house is built. Christmas is not going to be a good one this year!! Oh well, could have been worse, maybe could have happened at 2 am instead of 11 am on a schoolday. I was also wondering if you have heard of anyone taking Cuisinart to court regarding these issues? I know that lawsuits are expensive, drawn out affairs. Any info you can give to me would be greatly appreciated. Thank you for your time.

::Name withheld::

"I was given a gift of a 1/2 grinder beans coffee pot. Great macine for 4 or 5 months and it stopped grinding, second pot after about the same time broke again... I am now waiting for them to send me a return label so I can send this second pot back... also got a hold of the com in Conn. and am waiting for a call from someone over customer service... it has been almost 3 hours ago."

I have included your defective product with this letter. In light of my above-mentioned
concerns, I request that you a) replace the defective percolator with one that works; and b) reset
the warranty on this new device to the date on which I receive the functional coffee percolator as
a result of this letter. You will notice that no $10 shipping and handling fee has been included.
This is because, at some point, you should seek and accept responsibility for products you sell
your customers. I really want to be a satisfied customer, but this purchase has been an unusually
difficult and negative experience. Please make things right by sending me the high quality and
functional coffee percolator I should have received in the first place.
Thank you for your consideration.
Joy Surette
705-246-0289
CC: CEO ConAir Corp.

Forget it--it would be cheaper to buy a new skillet. I will be doing exactly that, and I will NEVER buy a cuisinart product again, and I will make sure my friends and relatives boycott this company as well.

DO NOT trust the "lifetime warranty"--it is illusory. Horrible customer service.

My main reason for posting is this . . .

How much longer, as consumers, are we going to put up with the ludicrous policies of Conair and other appliance (consumer electronics, gadgets, computer equipment, etc.) manufacturers? Does it seem rational to ANYONE on the planet that, if you receive a defective product, YOU should be paying to ship their garbage back to THEM?

I'm sorry, but it seems completely ridiculous to me that I should PAY MORE for the privilege of being inconvenienced by a defective product.

By the way, I have also had two Conair razors die well before their time for absolutely no reason.

I'm sure there have been plenty more in the past if I think about it, but there won't be any in the future.

This is my Cuisinart Sucks story:: Love, love, love this site!!!!!! Thank you. See our Cuisinart Sucks story. This is direct from my email, copied onto here. Their response comes first. Hmmm, what an offer. They offered me another fire hazard coffee maker for $5.00 more than I paid for it on Amazon, but they did offer free shipping even though I pd no shipping on Amazon. How nice! Got a Mr coffee at Walmart...bye bye Cuisinart.

Ms. Dxxx,

Thank you for your inquiry. We apologize for any inconvenience you may have experienced and would like you to know we do take these matters very seriously.
Based on the information you have provided, unfortunately you have voided your warranty by removing the cover or back from your unit. All our products are clearly marked on the cover or base of the unit warning consumers not to open. We encourage all our consumers to read our product manual which provides the consumers other safety tips. The only other option that we can offer to you is another unit at the cost of $59.95 and for your convenience we will waive all shipping and processing fees.


Sincerely,
Clint
Cuisinart Representative
________________________________________

Sent: Monday, February 07, 2011 11:54 A
To: Cuisinart Customer service
Subject: Product malfunction

We purchased a Cuisinart DCC-1100 series coffee maker from Amazon in June of 2009, so it is approximately 1 1/2 years old. Well to our amazement, something caught on fire in the bottom of our unit yesterday and filled our house with a horrid smell. Thank God my husband was near the unit when this happened, and we immediately unplugged the unit. If we had not been near the unit, it could have caught on fire and caused serious property damage or even potentially bodily injury damages. Well to my amazement, when we called in for a refund today, your customer service representative denied our warranty, because my husband had unscrewed the bottom of the unit to see would caught on fire. First of all, all he did was unscrew the bottom of the unit. He did not tamper with anything. Secondly, it does not state in the warranty clause of the instruction booklet that the warranty is null and void if the unit is opened by the owner. If you look at the reviews on Amazon, I am apparently not the only one that has had this happen to them. Obviously your product has a propensity to catch on fire, and should have been removed from the market, so this would not have happened to customers like myself. I feel it is negligent on your part to continue selling this unit. It is my opinion that we should be refunded in full for this unit, because you are selling a product that is known to have product defects. If I am not satisfied with your response, please be advised that I will go on Amazon, facebook and any other site that I can, and post very unfavorable reviews. I realize this product is only a $50 product, but the potential for serious damages or injuries warrants a better response from your company!

Message to Kevin or Andrea: I bought a coffee pot online. It quit working. I called customer service , but my warranty has been up for 3 days. I told them it took 2 weeks to get the pot but they didnt care. I told them I was not going to buy their products anymore to which I was told "i'm sorry and have a nice day". Thats it? Is that why yall started this page? I am so #$%$%# off right now. Dont know my next move or if I have one.

Anyone have any advice for Todd's next move?

This is my Cuisinart Sucks story:: I received a Private Reserve Wine Cellar (CWC-900) in September 2008 as a reward from my employer and registered on the website at the same time. It stopped working about two months ago and Cuisinart refused to honor the three year warranty because I do not have a receipt. They acted like registering it was a waste of time and did not offer to check for it. Mybe it goes into a black hole.

They did offer to sell me a new one at full retail price which I declined.

I don't think I want any more Cuisinart products if this is the way they honor their warranties.

Message to Kevin or Andrea: I have the CBC 1600 series and the same problem. The real problem is the filter holder does not saddle in the cradel. Thus you have to check it EVERY time when you make coffee. I do not need anything else to remember at 5 in the morning. This product design is just wrong and they should fix it by offering a different maker with a different design.

This is my Cuisinart Sucks story:: We just finished pureeing a sauce in my 14-cup Cuisinart Food Processor. We poured it in a serving dish, and there was a little bit left in the processing bowl, so I dipped in a spoon and took a big taste. This was a smooth sauce so the hard bit in my mouth surprised me. Gingerly I spit the unknown hard piece back into the spoon. I wiped it off and found it was a part of my processing blade!! I was scared and relieved that I had not swallowed it…that it had not found it’s way into the serving dish for my guests. I inspected the blade. It looked perfect. Then I turned it over. The blade had fractured at the rivet hole under the blade.

Given the location of the break, manufacturing defect appears to be the most plausible conclusion. The professional staff at the Cuisinart center informed me that blades are warranted 3 years. My neighbor happened though my door, about this time. As I repeated Cuisinart’s three year warranty, she gasped and mouthed three years!! After my phone conversation, we both nodded in agreement expensive appliances, but most particularly, something like a blade should be warranted longer than three years. I own a set of Cutco knives that are warranted for life. And Cutco has been awesome servicing that warranty.

After insisting upon speaking with a supervisor, I was offered a reduced price ($25, instead of $35!) on a new blade and free shipping. That’s nice, but I think Cuisinart has a serious manufacturing defect and likely a big liability issue. I tremble at the thought, that I might have gulped down the sauce and caused myself serious internal injury from the tiny, sharp, pointy object. I was surfing the web trying to find Cuisinart's corporate headquaters, to address my complaint, when I found this blog. I'm posting just in case other folks have had the same problem with their processors. Good luck.

I'm not mad enough to say I'd never buy Cuisinart, but I am going to be careful to inspect blades before serving, or licking the bowl!!

S.K.
August 31, 2010 @ 1:41 PM

This is my Cuisinart Sucks story:: I purchased the Smart Power 7 Speed blender in 2007 at Macys. While using it for the first time, the motor started making a loud noise and the motor started smoking. I took it back to Macy's and they told me that I needed to follow up with Cuisinart. I called their customer service department (VERY RUDE PEOPLE) who seemed bothered that I called and were taking up their time with my complaint and even managed to put blame on me. They eventually told me that they were going to mail me a UPS label for the product to be shipped to thier repair facility. That label took about 7 weeks to arrive after I placed numerous phone calls to them. The product finally shipped and I got it back after 3 months with no explanation. I tried using it again and the motor barely runs. I hit mix or chop and the motor starts making the loud noise again and you could smell the burning of the motor. I called them back numerous of times and they told me that they have no idea what was wrong with it in the first place. There are no notes in their system and that the warranty had already expired and there was nothing they can do. I explained that I had a "lemon" of a product from the beginning and if they could just replace it. The excuse again, it was out of warranty which they purposely dragged out the repair process so it could fall out of warranty. And not once did they ever offer an apology or anything. I called them up again to vent about how badly I was mistreated by them and how I am out of $80+ dollars on a product that I never got a single use out of and again the lady cut me off and told me that she was only there for warranty problems Ha!!!!