After 3 strikes with bad breadmaker--can't even replace

This is my Cuisinart Sucks story::  I bought the CBK200 breadmaker in June 2009. In July 2009 I contacted Cuisinart because I'd only used it twice and it broke. The paddle wouldn't spin. They advised me that I could mail it back to them with a cheque for them to mail me a new one. This being completely ludicrous that I would pay shipping for this substandard machine that I already forked out $120 on, they agreed to pay the shipping. When I received the second Cuisinart breadmaker, I pulled it out of the box and the lid immediately fell off and a screw fell onto the floor. It was mottled with pry marks and dents. I again contacted Cuisinart and they arranged to have it picked up at my house again and then mailed me a third breadmaker. The third breadmaker I used only twice as the pan kept popping out of place and therefore the dough would not mix. AGAIN, I contacted Cuisinart and they informed me that since I had struck out with 3 of the same appliance, they would NOT send me another breadmaker but I could choose any item(s) from their website of equal or greater value. If the value was greater however, I had to send them a cheque to cover that value. If I decided on an item of lesser value, I would NOT receive a cheque, I would just lose that money. They will not refund my money. I am still trying to speak to a manager of their service department, but after 6 requests I am still being refused. I will never buy another Cuisinart product. I actually regret buying all of the cuisinart appliances and cookware that I have purchased based on this ridiculous experience.

1 comment (Add your own)

1. wrote:
I'm having a very similar problem. I received a Cuisinart bread machine for my wedding in August 2007. It worked for just under three months before the element burned out. They also wanted me to mail the bread machine from Victoria, BC to Ontario. Finally today the have agreed to pay for the shipping. That would be two and a half years after I started to get this thing fixed!

Mon, March 15, 2010 @ 3:42 PM

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