This is my Cuisinart Sucks story::  I bought the CBK200 breadmaker in June 2009. In July 2009 I contacted Cuisinart because I'd only used it twice and it broke. The paddle wouldn't spin. They advised me that I could mail it back to them with a cheque for them to mail me a new one. This being completely ludicrous that I would pay shipping for this substandard machine that I already forked out $120 on, they agreed to pay the shipping. When I received the second Cuisinart breadmaker, I pulled it out of the box and the lid immediately fell off and a screw fell onto the floor. It was mottled with pry marks and dents. I again contacted Cuisinart and they arranged to have it picked up at my house again and then mailed me a third breadmaker. The third breadmaker I used only twice as the pan kept popping out of place and therefore the dough would not mix. AGAIN, I contacted Cuisinart and they informed me that since I had struck out with 3 of the same appliance, they would NOT send me another breadmaker but I could choose any item(s) from their website of equal or greater value. If the value was greater however, I had to send them a cheque to cover that value. If I decided on an item of lesser value, I would NOT receive a cheque, I would just lose that money. They will not refund my money. I am still trying to speak to a manager of their service department, but after 6 requests I am still being refused. I will never buy another Cuisinart product. I actually regret buying all of the cuisinart appliances and cookware that I have purchased based on this ridiculous experience.