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1. Rick wrote:

We Got Satisfaction!!

We complained to Cuisinart's customer service and asked whomever received it to forward our complaint to the highest authority possible. We really expected nothing to come of it...

our complaint explained that the warranty was worthless due to the shipping requirement - after 34 days or so, we received a reply from someone named Oral England.

This was his response:

"Please advise if someone from our consumer service has further contacted you in reference to your Cuisinart Toaster Oven and a replacement. If this matter as not being cleared up please allow me to send you an immediate replacement. We apologise for any inconvenience."

Oral did not mention his position in the company, but I am guessing he is likely the manager in charge of customer service staff.

It is terrible that it took 2 complaints, some pushing, and a long wait, but they did take care of us in the end.

our problem is resolved - the new toaster oven does not shut off randomly, nor does it make a hum when it is plugged in like our first one did.

Thu, November 5, 2009 @ 3:42 AM

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