Beware of the warranty--the shipping costs are on you

We have a 6 month old cuisinart toaster oven with a defective switch or timer, will cost likely $50 to ship to them across the country. Cuisinart's 3 year warranty is worthless! Buyer beware! please add to your blog!

50 comments (Add your own)

1. Rick wrote:
We Got Satisfaction!!

We complained to Cuisinart's customer service and asked whomever received it to forward our complaint to the highest authority possible. We really expected nothing to come of it...

our complaint explained that the warranty was worthless due to the shipping requirement - after 34 days or so, we received a reply from someone named Oral England.

This was his response:

"Please advise if someone from our consumer service has further contacted you in reference to your Cuisinart Toaster Oven and a replacement. If this matter as not being cleared up please allow me to send you an immediate replacement. We apologise for any inconvenience."

Oral did not mention his position in the company, but I am guessing he is likely the manager in charge of customer service staff.

It is terrible that it took 2 complaints, some pushing, and a long wait, but they did take care of us in the end.

our problem is resolved - the new toaster oven does not shut off randomly, nor does it make a hum when it is plugged in like our first one did.

Thu, November 5, 2009 @ 3:42 AM

2. Kris Wingert wrote:
I have a K-cup coffe maker model SS700NC that would not stop pumping at end of cycle.
Unit was purchased with gift card at Kohl's in Feb of 2012. Well, it failed 12/22/12 and I called Cuisinart to complain. Turns out the pump was a manufacturing defect and should had been returned by the store before I had even gotten it. The rep also informed me it was almost 3years old!! Thanks Kohl's for cycling your stock! So she took my info and told me I should receive a replacement unit soon and mentioned nothing else but me being responsible for the return shipping charge, fien with that. Then it came and to find I was Being charged $10 to ship it to me!! What balls to do this to a customer, let alone it was also defective from maufacturing!
Argued with the supervisor with no result and cited that no company would expect to bill you shipping to send the new one to you. As I was not informed of this "charge" when I talked to the rep, they will not receive it. It was a known defect and I will not pay for it.

Fri, January 4, 2013 @ 3:09 PM

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43. Ken C. wrote:
We've really liked the TOB-40 toaster oven because of its size and simplicity (and we haven't found an acceptable replacement) but they're not made to last or repair. We're on our 3rd one, and each has lasted just about 3 years each. One under warranty (yeah, we would have to pay shipping), the other we returned to Bed, Bath and Beyond and got a replacement from them (they're the good guys in this story), and this most recent one I'm going to try and repair myself.
The first two both died by having one of the burner elements start to crack, warp, and eventually break. Excellent way to start a fire if we hadn't been paying attention.
The current one has good burners, but one of the relays on the control board seems to have failed. It's a $1 part and even if I had to buy a whole control board, it shouldn't cost more than $15, but Cuisinart doesn't sell parts. Instead, I'll replace the relay myself. I can't break it any more.

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