Brad would like to compile a list of model & serial numbers for failed Cuisinart products

I received this email from Brad S on June 11, 2012:

Message to Kevin or Andrea:  I, too experienced a premature failure with a Cuisinart coffee maker, model DCC-1200BW; same scenario as dozens if not hundreds of other unsuspecting customers. I heard strange, loud crackling and rumbling noises from the kitchen and arrived to find the remaining 10 oz. of coffee boiling vigorously in the glass carafe and bluish smoke pouring out of the unit. The post from the Canadian family who was burned out of their home makes a great point- what about a class-action lawsuit to get Cuisinart to recall the defective models that have failed electrically?

I submitted a report to the CPSC and within a few weeks of them forwarding the report to Cuisinart, I received an email from a Claims Rep., asking me to call to arrange a prepaid UPS label, provided that I package the unit for shipping. Too bad I didn't think to retain the carton and packing materials. They want to submit the unit to their engineering dept. for examination.

They wouldn't cover a refund for me despite being only halfway through the warranty, which I understand is not their stated terms. To their credit the seller, Amazon.com did cover my full purchase price, 18 months after the transaction, which I thought was quite noble of them.

Thanks for making this site available! I've also seen a ton of anecdotal accounts at theconsumeraffairs.comsite and of course, more formalized reports at the CPSC site,saferproducts.gov.

Would you care to provide a running list of model numbers and serial numbers that have failed on this blog as submitted by your readers? The more information with which we CUSTOMERS can arm ourselves, presumably, more pressure can be exerted on this irresponsible company to make things right and pull dangerous products off the market.

Yes, Brad.  I'll begin gathering that info right now.  I'll add these fields to the form so people who submit stories can submit them.  Please spread the word to anyone who has experienced a defective Cuisinart product to come to this website and submit their information.

5 comments (Add your own)

1. Stephen wrote:
I am supposedly being sent my SECOND replacement coffee maker to replace our DCC-3000/10829V coffee maker which we first purchased in January, replaced in May and now have been without for nearly a month.

On Mon, Sep 17, 2012 at 1:32 PM, cservepop@conair.com wrote:
"Valued Customer,
Thank you for your response and continued patience regarding this matter. I have processed a replacement for you. Your new unit will arrive within the next 7-10 business days." (Leilanie, Cuisinart Customer Service Representative)

Today, in response to an email I sent them Saturday, September 29th, I received the following statement:
" Mon, Oct 1, 2012 at 8:13 AM, wrote:
Valued Customer,
Thank you for your inquiry. We apologize for any inconvenience you may have experienced. Your unit was picked up by UPS on 9/25/12 it takes 7-10 BUSINESS days." (Toni, Cuisinart Customer Service Representative).

So, what is it? 7-10 days from the 17th or the 25th? The truth is that they had DONE NOTHING on the 17th when they said they had!

They have been robotic in their response and the only thing they value is the extra money they get from me sending them $10 for shipping. I am going to send back their coffee pot, but it will be in the smallest box or envelope I can fit a crushed coffee maker into...and between my car tire and a sledge hammer, I think that will be quite small.

Mon, October 1, 2012 @ 7:45 AM

2. sick of it wrote:
After 1 year of using a new Cusinart coffee maker, today it caught fire. Had I not been home to deal with it, who knows what would have happened.

Fri, December 14, 2012 @ 12:31 AM

3. Karik wrote:
Hey, you're the goto expert. Thanks for hgnanig out here.

Wed, April 24, 2013 @ 12:49 PM

4. Disgruntled wrote:
Cmt-200pc toaster.

From experience (purchased 2005) it would burn the house down if I wasn't around to smell the burning toast. Now giving up on it, and looking for a new toaster.

Mon, January 12, 2015 @ 9:12 PM

5. Sheila wrote:
WATCH OUT I WOULD NOT PURCHASE CUISINART EVER AGAIN apparently they do not stand by their product and are now Thieves! I sent back my coffee maker and they will not send back after my shipping and handling charge of $55.00 to AZ on top of my money order of $10.00 so they could send back to me after evaluating it. I went round in circles with Supervisor Alyssa who was rude and disrespectful and her customer services skills and no personal empathy morals.
SHEKING

Thu, January 7, 2016 @ 10:24 AM

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