Brad would like to compile a list of model & serial numbers for failed Cuisinart products
I received this email from Brad S on June 11, 2012:
Message to Kevin or Andrea: I, too experienced a premature failure with a Cuisinart coffee maker, model DCC-1200BW; same scenario as dozens if not hundreds of other unsuspecting customers. I heard strange, loud crackling and rumbling noises from the kitchen and arrived to find the remaining 10 oz. of coffee boiling vigorously in the glass carafe and bluish smoke pouring out of the unit. The post from the Canadian family who was burned out of their home makes a great point- what about a class-action lawsuit to get Cuisinart to recall the defective models that have failed electrically?
I submitted a report to the CPSC and within a few weeks of them forwarding the report to Cuisinart, I received an email from a Claims Rep., asking me to call to arrange a prepaid UPS label, provided that I package the unit for shipping. Too bad I didn't think to retain the carton and packing materials. They want to submit the unit to their engineering dept. for examination.
They wouldn't cover a refund for me despite being only halfway through the warranty, which I understand is not their stated terms. To their credit the seller, Amazon.com did cover my full purchase price, 18 months after the transaction, which I thought was quite noble of them.
Thanks for making this site available! I've also seen a ton of anecdotal accounts at theconsumeraffairs.comsite and of course, more formalized reports at the CPSC site,saferproducts.gov.
Would you care to provide a running list of model numbers and serial numbers that have failed on this blog as submitted by your readers? The more information with which we CUSTOMERS can arm ourselves, presumably, more pressure can be exerted on this irresponsible company to make things right and pull dangerous products off the market.
Yes, Brad. I'll begin gathering that info right now. I'll add these fields to the form so people who submit stories can submit them. Please spread the word to anyone who has experienced a defective Cuisinart product to come to this website and submit their information.
Posted on Thu, June 14, 2012
by Andrea Decker filed under