Bradley's Story: Just Expensive Landfill

This is my Cuisinart Sucks story::  We have 2 Stainless Steel Cuisinart cordless Kettles product # kua-17bc. Last week one just got up and died. I was a bit amazed I sent an email to Cuisinart stating that over the past 4 years we have purchased 2 kettles. I asked if the units had a defect or if this was the life span of the kettle.
Here's is what they wrote back:

Dear valued consumer,

Thank you for your email.

The life span is over on your kettle.

Regards,
Consumer Service Representative-CP


When I received the email I had to forward it on to my wife and a few friends since I was quite amazed at the text. I had to get a second opinion so see if I was reacting correctly. Was this a serious response? Valued Customer? More like valued mark, I wondered if I should ship their kettle back to them so they can dispose of the garbage themselves. I paid $80 for each of the kettles which do one thing: boils water.

Obviously Cuisiart is in the business of building garbage which I was hoping to avoid. I did not wish to purchase a new kettle each year and throw the old one into a landfill but as it stands Cuisiart is just expensive landfill. Save your money and save our Earth don’t buy this Landfill.

6 comments (Add your own)

1. Barbe wrote:
You are lucky that your kettle just died. The handle fell off our cuisinart KUA-17 today. We have just spent 3 hours in emergency with our son who has second degree burns to his entire thigh and foot. Not impressed. This should not have happened. We are looking at two weeks of changing bandages and hoping that there is no resulting infection.....we can't believe it. There was no warning, the handle was not loose at all. When the handle broke off, the top opened up and the full kettle of boiling water hit my son's leg. We are still in shock!

Thu, June 28, 2012 @ 11:17 PM

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