Bride wishes she'd registered for a Krups instead
This is my Cuisinart Sucks story:: Received a Grind & Brew as a wedding gift in October 2010. The front filter basket door keeps popping open now (started about 3 months ago) and coffee spills all over the counter (and down the cabinets and onto the floor). I called Cuisinart and complained and of course they said they'd send me a new one for $10 in shipping costs and I would have to box up and mail the FAULTY one back. The call was really weird, the CSR guy was sketchy about the address of where to ship the old coffee maker to. I wonder if it is because I live in Phoenix and was tempted to just drive there myself and drop it in their front office. I then did some research on the terrible warranty policy they had and came across this site (LOL). Figures! I should have registered for a Krups!! I will be shipping my faulty POS coffee maker back to these yahoos. I am a bit dismal about the possibility of going through this again in another year... Not sure what I can do to either get my $10 back or the money it will cost for me to go to the post office and ship this one to them. BOO on Cuisinart!
Posted on Fri, December 9, 2011
by HK Williams filed under