C.K. discovered Cuisinart's F rating with the BBB only after getting 8 stitches

This is my Cuisinart Sucks story:: In March of 2012 I made a Whey Protein shake with a Cuisinart Stick Blender. I unplugged it and proceeded to clean it according to the instructions. I ran my left thumb around the blade housing to remove excess shake before rinsing it under the faucet (to keep the shake from splattering) and I felt something snap. I then looked down and saw that the blade was wedged into my left thumb. Long story short I was taken to the hospital and received 8 stitches. I reported the incident to Cuisinart and was given the runaround for weeks. Their Customer Service is terrible. Finally, after calling daily and writing their PR Department, I was contacted by a Customer Service Rep and asked if I wanted Cuisinart to pay my medical bills. I said yes. They told me I had to turn in the blender to them but I was advised by an attorney not to give the evidence up yet. I reported Cuisinart to the BBB (where they have an F rating) and other consumer groups including the CPSC. Cuisinart said I was withholding evidence and all I had to do to be reimbursed was to turn in the blender. I felt they would just say the blender was fine when I knew it wasn't. I reluctantly turned the blender in and they said there was nothing wrong with it, denied any liability and refused to reimburse me. I have permanent nerve damage to my left thumb, I couldn't work for almost a month (I am self-employed and have a skincare practice). I paid out $1,400.00 in medical bills on top of lost income. I asked Cuisinart for $1,600.00 to settle and they refused, blaming me for the entire incident. They have a history of blaming the failings of their products on consumers. I now do whatever I can to warn people about their shoddy products, I write magazines to scold them for giving Cuisinart free OR...overall I let EVERYONE know Cuisinart has an F rating. Glad this website exists but it's a shame a major company like Cuisinart doesn't care to treat consumers better.

This is the model number of my defective Cuisinart device:: CSB-76

3 comments (Add your own)

1. Cal Hodges wrote:
TEA-100 JUNK broken carafe now warrantee. 2 Two hours on line to customer service. ADVISE BOYCOT Cuisinart.

Mon, March 18, 2013 @ 6:03 PM

2. JOY wrote:
I have the cuisinart blender and the problem iam having that the blender keeps leaking. I keep cleaning the gasket but that the blender is tell leaking.

Sun, January 5, 2014 @ 12:48 PM

3. Darren Smith wrote:
I also am having problems with Cusinart and their terrible customer service. My coffee maker broke after 2 months and they will not issue a refund, despite the fact that the model is on backorder. On hold for more than one hour and customer service rep was nice, but incompetent, and the supervisor Gloria was extremely rude.

Wed, January 25, 2017 @ 2:29 PM

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