Cuisinart claims smoke flowing from coffee maker is not a risk for fire

This is my Cuisinart Sucks story::   My SM-55BC stand mixer is a year old. Used lightly approximately 7 times. While preparing for Mothers day I noticed several sounds that I assumed came from the coffee pot (condensation dripping on burner. The unit hadn't been used in at least thirty minutes but was left plugged in while prep work continued. After hearing several more noises, I turned to see fire and sparks shooting out near the swivel joint at the base. Luckily, I was close by and quickly unplugged. I grabbed my phone and filmed the smoke pouring out of the unit. Cuisinart seemed completely disinterested in the fact this unit almost burnt my house down. They offered to have me pay to ship back and have it repaired and pay to return ship. I explained to them that there was no way this unit would make it back in my house. One of the supervisors even stated that there was little chance it would have caused a fire as there are mechanisms in place to prevent it such events. I am absolutely flabbergasted by their complete lack of service or concern for wellbeing. I am contacting every consumer organization I can find to file a complaint as I believe this to be serious liability.


2 comments (Add your own)

1. sick of it wrote:
After 1 year of using a newDCC -1200 Cusinart coffee maker, today it caught fire. Had I not been home to deal with it, who knows what would have happened



your company really sucks CUSINART

Fri, December 14, 2012 @ 12:36 AM

2. RK wrote:
Was about to buy another cuisinart 12 cup for the one that died (three in about 4 years) but the electrical fires that appear to be occurring are ALARMING. I won't buy another Cuisinart product for years.

Hope the cheap china production was worth ruining your brand.

Off to buy a different brand.

Sat, December 15, 2012 @ 11:12 AM

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