Cuisinart is not the same company it was 20 years ago

This is my Cuisinart Sucks story:: My $200, 3-month old, Cuisinart DFP-14BCN 14-Cup Custom 14 Food Processor: Brushed Stainless sucks. It was a Christmas gift.

I had used it several times and every time I used it, it would hop around on the counter like an off-balance washing machine. The last time I used it to grind up graham crackers - graham crackers! - it started smoking.

I called a "dahling" customer care representative, made me describe exactly where the smoke was originating from, as if she didn't believe my story. She gruffly told me I'd have to send my $200 food processor back, at my expense, and that it would take 4-6 weeks to repair! I wasn't even going to get a new one.

I sent it back and I found out today it was probably stolen by a Postal employee, who is now the proud owner of a bum food processor.

If I wasn't so mad about the whole situation, I'd be laughing.

My first one lasted 20 years. This isn't the same company and I will never again purchase anything from them.

Cuisinart Sucks. Period.

1 comment (Add your own)

1. power wrote:
Nice page, thanks

Fri, June 4, 2010 @ 3:14 AM

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