Cuisinart's lifetime warranty not worth the paper it is printed on

This is my Cuisinart Sucks story:: I bought a set of Cuisinart teflon non-stick pans due to the fact that there was supposed to be a lifetime warranty on the cookware. Well when the teflon coating started peeling, I contacted customer service 1-800-726-0190 and was assured that if I sent them back they would warranty the pans. I stressed that they were several years old and the girl said that was ok. I spent $30 to FedEx the pans (sent back all pans in the set) and was also required to enclose a check for $10 to cover return shipping.

After about a month, I had not heard anything, so I called and Cuisinart had no record of receiving our pans, even though on the FedEx website it said "signed by Eechebarria". I related the FedEx confirmation and they said to give it another week to update my file. I called back in a week and the girl said that they received the pans and that there was a note in the file saying "customer abuse". I asked what that meant and she said she didn't know. I asked to speak to a supervisor and was referred to "Daniel". Daniel said that he would look into it and it was up to "corporate" and he had no input in whether the pans would be under warranty or not. He said he would call me back within 24 hours.

Daniel did not call back in 24 hours, so in 48 hours I called Cuisinart back and asked for him. He still said that it was up to corporate - I said that was not good enough; I have $40 more dollars invested in the pans. I told him that I have never seen any teflon coated pan that did not eventually have some peeling and wearing off of the teflon and a "lifetime warranty" should be honored. I also asked for a supervisor higher up.

A day later I got a call from "Dena". Dena (clanging pans sound as she was looking at the pans "right now") said the the customer abuse was using too high of heat which caused the teflon to fail - she also said that it was evident that metal utensils were used. Neither of which are true, the pans were just old and wearing out, but we bought them initially because of the lifetime warranty. Dena obviously had her mind made up already and she stated that if they just replaced pans for everybody, that they would go broke replacing pans with peeling teflon and they were NOT going to warranty my pans.

Due to my constant whining, she did agree to ship back the pans (received but damaged with dings on the edges from apparent mishandling in the warehouse), refund my $30 shipping and the $10 check (have not received yet). My response was since she was going to ship my pans back at a cost of $20 (probably their cost to ship) and write a check for $40, wouldn't it be wiser to invest that $60 and send us a new set of pans that have a (Cuisinart cost) of $60. She said "Look, we generally don't refund the original shipping, so NO". I also told Dena that I would post a positive blog post review as well as a negative blog post review on my experience with Cuisinart pans whichever was needed. She said that was my right. So here I am with the negative - I will never buy Cuisinart again and their warranty is not worth the paper it is printed on.

On a sidenote, I DO realize that all teflon pans eventually peel, but to be accused of abusing my Cuisinart pans just to get out of a warranty claim put a bad taste in my mouth (pardon the pun). Why would I invest $40 in sending back the pans back to Cuisinart, when I could add $20, go to WalMart and get another crappy set and avoid the hassle? It is also my opinion that a "lifetime warranty" is a lifetime warranty - if the warranty doesn't cover the peeling teflon on the Cuisinart pan, what does it cover? What else goes wrong with a teflon coated pan? And CBSTL wrote an Amazon review that states that "Cuisinart advertises the cookware set as being able to use metal utensils". You can read his Amazon review HERE.

I doubt if many consumers took Cuisinart to task as far as I did, and it is my opinion that with the time and money they spent dealing with me, it would have taken less than 5 minutes to make me a happy customer, but I guess those days are gone. So I do not recommend buying Cuisinart pans, and I won't be buying ANY Cuisinart products any time soon.

Read Jim's personal blog post here
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22 comments (Add your own)

1. David wrote:
I bought the cuisinart 12 inch fry pan for the same reason "life time warranty". Now I know it is not true. You can still use it as stick fry pan, but I'm going to thow away and buy another brand. It took about year and half to be a stick fry pan.I was laughing about the high heat. They probably tested with heat level 2 among 6 with normal gas range. Good Luck to them, bye bye.

Sun, June 3, 2012 @ 11:35 AM

2. Unhappy Cuisinart Cultery Owner wrote:
I've seached the web inside and out for warranty information on the "lifetime warranty" on my knife set. This was the only information I've found with the exception of a bad phone number for Cuisinart. I've got two broken tips on what I thought was a nice 14 piece set of kitchen knives. I guess I will not waste anymore time on this and cut my losses and not buy any more Cuisinart products. These knives are less than a year old and all hand washed with no abuse. I don't dress out deer or saw logs with them. My question is "Where did the tips disappear to?!"

Sun, December 30, 2012 @ 10:05 AM

3. chieftan wrote:
We have a big pot that was part of a set my wife and I received for our wedding (stainless, not teflon). While other items have worked well for several years, the big pot has a severely warped bottom that makes the pot significantly rock and is preventing heat transfer from our glass electric cooktop into the pot. After inquiring about warranty replacement via several emails, here was the synopsis of what they said:
"If the pot/pan has been used on "high heat" and/or damaged in any way it would not be covered under warranty. "High heat" is considered setting the stove to Med-Hi or between 8 to 10."

What???? So are they saying their cookware is only suitable for non-boiling of potatoes or making only a luke-warm soup? Since when did boiling something become "abusive" behavior?

The issue is not yet fully resolved, but I am afraid to send it back or take further action, as I may never see it again or be out the cost of shipping it back....

Sun, February 24, 2013 @ 4:26 PM

4. CanThomas wrote:
Yes, their warranties suck. I bought a coffee maker for over $100 two months ago and the timer went already. To get it fixed I have to pay for shipping there and back... who knows how long it will take. I will never buy Cuisinart products again.

Thu, October 24, 2013 @ 11:48 AM

5. SuckyCusinart wrote:
Lifetime warranty means nothing! I recommend more action on blogging about thier no warranty warranty!

Thu, December 19, 2013 @ 9:53 AM

6. SuckyCusinart wrote:
APOLOGY... Cuisinart replaced my knife. I called back, spoke to someone else who was very nice, and my knife was replaced - no problem. End of story.

Thu, December 19, 2013 @ 10:17 AM

7. NotHappy wrote:
RE: previous post on 1.5 years when the 12" pan became a "stick pan". My case exactly! The whole pan looks good, never abused and hand washed. But not the non-stick only works in a sweet spot in the center. No non-stick!! Some green pan, in will go to tje landfill soon!

Mon, December 23, 2013 @ 10:21 PM

8. Sheila wrote:
Totally agree their warranty and products sucks. I just wish I would have know this before purchasing a pan set.

Mon, February 17, 2014 @ 11:40 AM

9. bobbi wrote:
I own cuisinart, all clad and calphalon cookware. Of the 3 the only ones I have had trouble with are the cuisinart coated pans the stainless steel cuisinart have been fine. My all-clad pans which are all stainless steel are great. I have never had any trouble removing cooked on residue caused by high heat after soaking awhile it comes right off. My calphalon pans have also held up although one of them did need replacing after the teflon began peeling but replacing it was hassle free and the new pan that calphalon sent me has not been an issue and this is a pan that I use a lot because of its size. However because someone put my calphalon saucepans into the dishwasher they no longer have a nice look to them but this does not effect their cooking ability. Because I would like to add a few additional pans to my mismatched collection I started reading reviews. I would now be afraid to invest money in cuisinart because of so many bad reviews. I will look at either buying additional all-clad or calphalon pans. This is too bad because I do believe that the cuisinart are the least expensive but not if they need replacing a few times over the years. Good pans should last a lifetime.

Tue, March 4, 2014 @ 8:27 AM

10. Al wrote:
My non-stick frying pan set ( bought it for frying eggs) " died" in about 1 year. I am so bitter, because I was very happy with other products till now. After reading the comments, I don't even want to try the warranty.

Sat, April 5, 2014 @ 4:47 PM

11. Paul wrote:
Our Cuisinart 8 quart pot, model #6466-24, bubbled up on the bottom. Glad I found this site before attempting to work with the warranty. Cheaper to buy a new one.

My wife, then girlfriend, bought a set of Royal Prestige cookware back in the mid 80's for around $800. I thought she was insane (but still married her). Turns out that was one of the best investments we've made in household stuff. The full 6 piece set has been used and abused for years and they still look brand new. Wish she got the 8 quart pot back then too.

Sun, April 6, 2014 @ 6:26 PM

12. Junior wrote:
Woke up today and cuisinart coffee maker dead. Going back to Mr Coffee. Tired of throwing money away.

Mon, April 7, 2014 @ 5:59 AM

13. Debra Batten wrote:
Bought a set of these pots and pans. Paid 160.00 for them. Everything sticks. No matter what you do. I hate them. Going to Wall Mart and buy me a cheap set. They cook much better. I have ruined so much food in these pans. From the comments above I see it is useless to try and get money back.

Tue, April 8, 2014 @ 8:53 PM

14. Cuisinart is not your friend wrote:
Yes, I too sent a set of pans back as they did not hold up like they should have. Never have I used anything but covered utensils on the set. They sent the set back to me stating it was not a manufacturers defect. I called to the company and they said I could send a registered letter to corporate. Cuisinart Attn: Phil Schwartz 150 Milford Rd East Windsor NJ 08520. I will try and if no luck, I will communicate with every possible future buyer of these products to let them know their warranty is a sham. Reviews on Macys, Nordstroms, Bon Ton will know of their scam.

Tue, April 15, 2014 @ 5:51 PM

15. Becky wrote:
I agree. Their products do not work. It is better to go back to the old iron skillet. Better for us, and they last forever!

Sat, May 3, 2014 @ 6:01 PM

16. Do Not Buy Cuisinart DCC-2800 Coffee Maker wrote:
Getting our THIRD Cuisinart DCC-2800 Black Perfec Temp 14-Cup Coffeemaker sent to us since our second 'replacement' was also defective and died within a matter of a few months of getting it. It replaced our original one that electrically died within a year of us buying it based on Consumer Reports ratings. This one died due to leaking most of its water contents all over the counter versus funneling it into the coffee pot. Mind you, we are older with no kids at home and are not hard on coffee pots. We have all our other original appliances and such. I had to get serious with the first Customer Service youngster who was going to charge me shipping to and from when I informed him not only no, but heck no! This was their defective product replacing their original defective product and I refused to pay shipping again. He sounded like he was 18 years old. Then telling me it was Corporate policy and could not be changed! I happen to be an Engineer & a PMP - a certified Project Management Professional - and asked him "Are you in Customer Service?" "Aren't you supposed to be servicing your customers?" If he did not care, I did not care and I can certainly go to Social Media and explain how Cuisinart does not care. I then asked to speak to his Superior. I got Ashley. After explaining the like, I still am getting another DCC-2800 (sigh), but won't have to pay shipping to and from. The other issue I have with Cuisinart is when you register your warranty info - it never shows up again on their website. When I ask about it, they don't know it because the warranty info is for 'marketing' purposes only. Oh really - then why does customer service go by the original warranty of our first coffee maker and not of the second one we received? I guess the warranty info is not just for marketing use then. Arrgh! Never again will we buy Cuisinart!

Fri, May 30, 2014 @ 7:28 PM

17. Lisa wrote:
I bought a Cuisinart Ceramica 12 inch skillet right after Christmas and used it a couple of times and it was wonderful. Then, after a month of use, everything started sticking to it....so I looked up the warranty and contacted Cuisinart customer service. I followed their recommendation to boil just water over the surface and let it set for 5 minutes and everything still stuck to the surface. So, I write them back. Their response was that I can ship the skillet to them for an evaluation at my expense and will receive a response after their review. After reading the title bloggers experience, along with the others just makes me think I am just going to skip it and just buy another skillet NOT made by Cuisinart.

Wed, June 25, 2014 @ 3:53 PM

18. Brenda wrote:
I had a hard anodized saucepan, non stick, that was scratched in a few places and these spots had begun to rust. I didn't realize Cuisinart had a lifetime warranty but I contacted them via email and they told me send pictures to such and such email. I did and almost a week went by and I hadn't received anymore emails from them so I started to get worried, glad I hadn't paid to send the pan. After reading all these reviews I was prepared to write the whole thing off and get another saucepan. Well, out of nowhere, a Fed Ex delivery guy comes to the house.He must have the wrong address I thought, but my name is on this box. I take in inside, open it up and Cuisinart had sent me a replacement saucepan, just like my old one! I don't remember giving them any of that information in my email correspondence and I never received anymore emails or anything. I was shocked. It was kind of weird but I can say I'm very pleased! Thanks Cuisinart.

Sun, August 31, 2014 @ 4:06 PM

19. Deanna wrote:
Thank you for your honest evaluation of your experience. It helps me to decide how to proceed with this company. I hope they are watching your blog, and notice how many customers they are losing. I too was attracted to a company promising "lifetime" warranty. But if this is how customers are treated, I'll take my business elsewhere.

Sat, September 27, 2014 @ 7:19 AM

20. Ivy W. Blumenfeld wrote:
I have a beautiful kitchen and cook with the ugliest pots and pans imaginable. My Cuisinart set is a disgrace and an embarrassment. When dinner guests enter my kitchen, I don't hesitate to mention the equipment is Cuisinart, and stay away from the product.

I sent pictures to Customer Service to illustrate my plight. I was ignored,after a young man helpfully told me I had a "lifetime Warranty." Laughingly, I said , "whose lifetime." ?

Bottom Line: I will shout from the rooftops, STAY AWAY from Cuisanart. Hideous product. I got "taken." Shame on you!
Ivy Blumenfeld

Wed, October 22, 2014 @ 9:47 PM

21. Rita wrote:
Wow. Just bought a new set of cuisinart cookware. Looks like it's going back to the store tomorrow.

Thu, November 20, 2014 @ 6:59 PM

22. Betty Davis wrote:
I just bought a titanium 10" non-stick skillet (marketed under the name Quantanium) and admit I was partly persuaded by the "lifetime guarantee" and the fact that the sticker attached says metal utensils can be used. Both seemed attractive to me, and when I got home with the pan I called the 1-800-726-0190 number posted on the hangtag "to obtain warranty service." I was put through an unbelievable round of advertisements telling me I had won a cruise and was even given the opportunity to participate in a singles sex line, among other things I neither wanted nor needed. I was given the option of :staying on the line if I didn't want any of these marvelous offers, which I elected to do. In the end, I wasted about 15 minutes and got nowhere with registering my skillet; I had to go online for further inquiry. Cuisanart has what I hope is an unrivaled approach to product warranty service and, after reading all of the negative customer comments, I have chosen to just use the pan in whatever manner I wish and replace it when it no longer functions well, as I have done with all other cookware I have purchased. Who needs headaches like this just to warranty a cooking utensil? I, for one, have better things to do with my life.

Tue, December 9, 2014 @ 6:06 PM

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