Dan thinks it is wrong to make him pay to send back a defective product
This is my Cuisinart Sucks story:: Honestly, my story isn't that exciting. Just your typical interaction with the useless customer service reps at Conair (the parent company of Cuisinart). Coffee maker broke for the SECOND TIME. CSR basically told me I pay for shipping to them, or I just toss the thing out.
My main reason for posting is this . . .
How much longer, as consumers, are we going to put up with the ludicrous policies of Conair and other appliance (consumer electronics, gadgets, computer equipment, etc.) manufacturers? Does it seem rational to ANYONE on the planet that, if you receive a defective product, YOU should be paying to ship their garbage back to THEM?
I'm sorry, but it seems completely ridiculous to me that I should PAY MORE for the privilege of being inconvenienced by a defective product.
By the way, I have also had two Conair razors die well before their time for absolutely no reason.
I'm sure there have been plenty more in the past if I think about it, but there won't be any in the future.
Posted on Thu, June 2, 2011
by Dan filed under