David doesn't understand why he should pay $20 for Cuisinart's workmanship error.

This is my Cuisinart Sucks story::  My 10 year old son bought me a Griddler for Christmas three weeks ago. We have used the Griddler about 5 times and loved it. We were using it today and one of the plate releases is inoperable. Something is broken on the inside. I called to have the product shipped back for a replacement and they were going to charge me $10 dollars to ship it back and $10 dollars to have the new one shipped to me. Horrible customer service. Why should I pay $20 for a workmanship error. Never again will I purchase a Cuisinart product. Thanks for creating this site to allow me to vent to someone who cares, cause Cuisinart obviously doesn't.

1 comment (Add your own)

1. BeenThereDoneThat wrote:
They are pricks.. They did the same thing to me AND the one they sent me was also defective. So they did not want to pay to get their machine back or send me a replacement b/c I told them its they need to send me a machine that actually works. Then the girl goes to the supervisor and tell me.." I spoke with my supervisor and I told you what you need to do to get a replacement, if you don't then we can't help you"

So what do I do.. I refuse to buy another cuisinart to keep, I will begin buying cuisinarts in store and returning them as defective b/c it will hurt them more in the long run. But I will buy and keep other products from the store to give them the business they deserve. The best place is at costco b/c cuisinart gets charged back admin fee and cost of machine. F them and their chinese garbage.

Wed, October 17, 2012 @ 11:41 AM

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