This is my Cuisinart Sucks story::  My 10 year old son bought me a Griddler for Christmas three weeks ago. We have used the Griddler about 5 times and loved it. We were using it today and one of the plate releases is inoperable. Something is broken on the inside. I called to have the product shipped back for a replacement and they were going to charge me $10 dollars to ship it back and $10 dollars to have the new one shipped to me. Horrible customer service. Why should I pay $20 for a workmanship error. Never again will I purchase a Cuisinart product. Thanks for creating this site to allow me to vent to someone who cares, cause Cuisinart obviously doesn't.