This is my Cuisinart Sucks story::
Six months into using our coffeemaker (DCC-1200) it died. No power - not even a flashing 12:00.
TWO weeks after contacting Cuisinart I get an email back asking for
information. I provide it. I get another email asking for different
information. I provide it.
Finally, they've confirmed that the machine is, in fact, under warranty and grant me a service number in order to get it fixed.
Who pays for a gaffe that is clearly Cuisinart's? The customer
naturally. Return shipping both ways to the tune of roughly $20.
The money is irrelevant, but the principle that you can nickle and dime
your customers after building such a horrendous product is shocking.
Poor craftsmanship is by no means my fault. When I purchased the
coffeemaker it was with the implicit promise (as well as an explicitly
stated one via the warranty) that I was purchasing a machine that would
work for years to come.
Stand behind your products and accept responsibility for your failings. Your warranty department is NOT a profit center!
Posted on Fri, February 13, 2009
by Brent filed under