Inherent flaw in FP16DC; Cuisinart does not care

This is my Cuisinart Sucks story:: I used (and still own) a Cuisinart DLC-7 Super Pro Food Processor which was wonderful but I needed more capacity. My BF bought me a 16 cup Cuisinart FP from Williams-Sonoma. There is an inherent design flaw in the work bowl and lid of this unit. Food gets stuck in the handle of the work bowl and the locking mechanism of the lid. Cuisinart will NOT stand behind their product if it is out of warranty even though this has NOTHING to do with breakage or damage. I spent 15 minutes on the phone with customer service to be told I would not be receiving a new work bowl and lid. I plan to post photos of my work bowl and lid where the food is trapped, EVEN after a good soaking (which was the advice given me by the FIRST customer service person I reached in the morning). I soaked it for four hours in hot soapy water and the food residue is still there. Cuisinart will not acknowledge/admit this is a design flaw though the only way to get to the food residue is to dismantle the work bowl and lid. I’m done with any “new” Cuisinart Food Processor Products. They have clearly abandoned any attempt at quality.

You ask below for the serial number. It appears as though someone crossed out the original number and used an etcher to make a new number. This might be a function of having acquired the FP through Williams-Sonoma.

This is the model number of my defective Cuisinart device::

54 comments (Add your own)

1. joe wrote:
I have the same piece of shit with the same problem. They told me to pound sand. I already posted it on facebook, google plus and twitter!

Mon, February 25, 2013 @ 5:18 PM

2. S. L. Pasley wrote:
Just called Willliam Sonoma regarding the large work bowl that needs to be replaced. They are checking with the warehouse regarding a replacement bowl. Nice to deal with and very polite. It has been used hard and another bowl would be nice.

Thu, March 7, 2013 @ 9:54 PM

3. MsM wrote:
My 14c bowl fell off the counter and cracked. Cuisinart Direct told me it was backed ordered and they did not know when it would be in the warehouse. No email notice of shipping, just an order number.

What good is having two other processor bowl options if they are dependent on the 14c bowl?

Mine was a gift that I am not looking forward to explaining why am getting rid of it. I can't even give it away...

Mon, July 13, 2015 @ 3:51 PM

4. Diane wrote:
My cuisinart lid went through the dishwasher - maybe the 6 time since getting it a year ago, and it came out shattered where the seal part attaches. It was on the top shelf in a mostly empty machine, nothing touched it, but is completely ruined. $60 part. Says it is dishwasher safe. This sucks!

Tue, August 4, 2015 @ 12:22 PM

5. Lillian Chores wrote:
YES IT IS TRUE - there is a design flaw in the work bowl. They say it is dishwasher safe (I use an 'eco' no heat dry cycle) and food scum builds up inside the handle and you can't get it out! Called Cuisinart and a cold, stiff boy said to wash it by hand. I told this icy unhelpful boy that all I needed was a special screwdriver to open the part so I could clean it properly and he said the did not have that. So when you get your Cuisinart, stand by to have food pile up -so gross --so impossible to get out-- and enjoy this bad hollow handle design flaw yourself.

Mon, October 12, 2015 @ 11:34 AM

6. Dominick wrote:
I have been using the FP-14DC for over 4 years in my restaurant. I have no residue or food that builds up in the handle. I was thinking about upgrading to the 16. It sounds like I will stay with the FP-14DC

Sun, November 1, 2015 @ 6:25 PM

7. Heffner wrote:
My problem is trying to clean the lid of the 16DC. The seal allows food particles to get into tight spaces that a brush or sponge cannot reach. There seems to be no way to disassemble the thing to clean it. Not only is the food unsightly, it would seem to be dangerous as well when it grows mold.

Sun, February 14, 2016 @ 10:54 AM

8. Heffner wrote:
My old DLC 10 worked fine for 25 years. I gave it away when I bought the 'great' new model with extra work bowls, but now I really wish I had it back. I used it nearly every day for everything. The FP16DC rarely gets used.

Sun, February 14, 2016 @ 10:57 AM

9. Gen wrote:
My 16 cup Cuisinart Food Processor works fine, but the lid when locked in place will no longer engage the blade. So I have a useless processor. I was told I needed a new lid. Problem is, they are no longer available from anyone but Cuisinart who wants $60 plus shipping. I think that is usury. If I were enamored with the 16 cup, which I am not, I might consider it. I find the 3 bowl assembly cumbersome and superfluous. Rather that invest more money in a processor that I found disappointing from the get go, I guess I will shop around for a better made large capacity processor.

Wed, February 17, 2016 @ 11:20 AM

10. AP wrote:
My bowl on my 16 cup Cuisinart purchased at Williams-Sonoma has had an issue since I shortly after I bought it. It's now having major problems connecting to the base and engaging the motor and I can't seem to find anywhere to replace the bowl, even on Cuisinart's website. It's as if it didn't exist when I put in the model number. I see there is a cover that might work (?16 cup) but it's $60 and I need the bowl, large and small food pushers as well (another $40 for the food pushers and I don't see a bowl available in the 16 cup size). So, it seems I now own a very heavy $350 paperweight.

Wed, August 10, 2016 @ 1:41 PM

11. Bethany wrote:
I got FP-14DC and love the power, etc. It's quiet and fast. However, the lid and bowl are poorly designed and fragile. I first found the trapped food issue when I sliced meat. Super hard to clean, but finally got it out. To date, the lid has broken twice, and the bowl set broke once. This is about $165 in replacement parts. They don't seem to care. I'm calling the corporate offices tomorrow, and I'll see if I can get any redress. I refuse to pay another $60 dollars to replace a poorly designed lid that constantly breaks. Stay tuned...

Sun, August 28, 2016 @ 9:25 AM

12. Bethany wrote:
Good news for those interested. Cuisinart has completely redesigned the cover for this model. Just got the replacement today. Instead of the faulty springs and nesting plastic seal, there is a new, one piece rubber/silicone seal. Fits snugly and look forward to using. Expect fewer particulates to get trapped, but we'll see.

The model for this new lid is: fp-16nwbct1. it should fit both the 14 cup and 16 cup units.

Good luck everyone!

Sat, September 3, 2016 @ 10:02 AM

13. Jeremy wrote:
Just wondering if the replacement work bowl cover fp-16nwbct1 does in fact fit the OLD FP-16DC bowl. It is said to fit only the BPA free Tritan bowls.

Sun, February 26, 2017 @ 3:48 PM

14. Joe wrote:
The fp-16nwbct1 does not fit when you use the small bowl and blade. I have the FP-14DC and the fp-16nwbct1 fits the 14-DCN model only with the two bowls not the three bowl unit. I am very aggravated because they keep sending me this GRAY bowl cover that does not fit!

Wed, March 15, 2017 @ 12:27 PM

15. John wrote:
I have the FP-16. Conair/Cuisinart is completely befuddled (or acting so) by this issue of the new work bowl cover (looks like something they are calling 2.0) rendering the old small chopping/mixing blade and small bowl unusable. A close look at the new 2.0 components shows a newly designed work bowl cover, stem adapter and small chopping/mixing blade, among other things. Top of stem adapter now comes to a short pin point. The new stem adapter goes THROUGH the center of the new small blade now and top pin inserts into the grommet that is now part of the FP-16NWBC1.

Was just told Conair/Cuisinart is sending me FP-16WBCT1. Their promise: This will resolve he issue of incompatible old stem adapter and small chopping/mix blade in old small bowl. I'll believe it when I see it! And to their discredit, this taking a LONG time for them to resolve. I truly believe they do not really know how their products are built and function. Several of the operators certainly are not.

Tue, March 21, 2017 @ 8:46 AM

16. Lynda wrote:
Yes another same disgusting dirty 16DC food processor who designed this dirty thing??!!

Sun, July 2, 2017 @ 9:01 PM

17. Mitch Einhorn wrote:
I have 3 FP-16 at my restaurant, I have already replaced the bowls once, now they are replacing them with a new workbowl except they don't have them, and they don't have the old one.

My old food process only had to replace the bowl once in 20 plus years.

This is not progress, the company response was one of indifference.

Has anyone tried another manufacturer like Robot Coupe?

Fri, July 28, 2017 @ 7:59 PM

18. Anna Bockis wrote:
I am using the FP-12WBCT for a couple of years now. I do not like it as much as the one my sister gave me for a wedding gift back in 1983. The motor in the old one was kind of slowing so we bought this newer model. Big mistake. It was the love of the old one that helped me upgrade but what a disappointment. The blades just don't give me the great choices I had but the major problem is the gross build-up of food in the lid. No matter what I do I cannot get it out. I can only imagine what "bugs" are growing inside that lid! All sorts of bacteria I am sure. I guess maybe when someone dies of some food borne illness they might start to pay attention. 😜

Thu, September 7, 2017 @ 6:39 PM

19. Jamie Webb wrote:
I've been trying to locate a large bowl as well. All of the above comments are true. The Cuisinart website does not show any info on the large bowl. It's as if it never existed. And I am laughing as I have a $350 paperweight as well. Sad.

Sat, September 23, 2017 @ 7:54 AM

20. Anne wrote:
I have a barely used 16 Cup Cuisinart Elite Collection or FP-16 Series.
This replaced my awesome DLC-10 I used constantly for 20 years until it wore out.
This thing is barely used, 3 different size bowls? A pain in the neck. Cleaning is time consuming and difficult. So I finally decided to use again, plug it in and it runs....push the controls, stop-start-pulse......nothing happens. Does anyone have any idea how to correct this. It can not be safe to use this thing by plugging and unplugging......I’m ready to toss it in the trash. HELP!!

Sun, March 11, 2018 @ 2:42 PM

21. Maya wrote:
Well, I am next. Food trapped under the seal of the lid and in the handle. Tried to unscrew, broke the seal. Cuisinart Customer service sucks! Called, they told me to buy it for $60 and they're the only ones who sell it! Bought this at WS, apparently it just got out of warranty. E-mailed multiple times with the complain ( I do believe this will call for legal action from someone down the road when some gets food born disease from this. E-mails come back pre-scripted, saying the same thing: "Valued Customer, unfortunately you have to order a new one". I asked to escalate, e-mail came back to me with the same scripted message prefaced with "I am the floor supervisor".... whatever that means.
I bought this as a gift for my in-laws and don't own any other Cuisinart products and certainly never will after paying $300 for a piece of junk. WS keeps sending me to "Gourmet Depot" for replacements, but those guys are out of business (I told the store manager and she was telling me I was wrong, they're still operating). So frustrating.
I really like my Magimix I got from WS several years ago, hope it runs another few years. Otherwise I'll be trying Breville.

Wed, March 21, 2018 @ 3:16 PM

22. Gerry wrote:
to Anne, I have the same problem. The issue seems that the mechanical pressure is not getting to all the switches built in to the device. i take a very small spoon handle and poke at the switch under the hook at the front of the base unit. If you follow the bowl lock arrow down the hill and straight in the direction of the arrow you will find the switch. Sometimes poking the switch helps.

We were frustrated with the 16 DC so we got out our old Cuisinart (refurbished and 30 years old) and it worked perfectly.

I hope this helps.

Mon, August 27, 2018 @ 8:15 PM

23. Gerry wrote:
to Anne, I have the same problem. The issue seems that the mechanical pressure is not getting to all the switches built in to the device. i take a very small spoon handle and poke at the switch under the hook at the front of the base unit. If you follow the bowl lock arrow down the hill and straight in the direction of the arrow you will find the switch. Sometimes poking the switch helps.

We were frustrated with the 16 DC so we got out our old Cuisinart (refurbished and 30 years old) and it worked perfectly.

I hope this helps.

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Sat, November 3, 2018 @ 9:14 PM

28. Bobby Adams wrote:
We have a FP-16DC the center shaft on the motor base broke.
This plastic part sits over the metal center shaft.
We now have a $300 useless piece of equipment.
Cuisinart was NO HELP
Cuisinart said that we could pay to ship the motor base back to them (almost $100 in shipping) and they may or may not could repair it.
We will not be buying any Cuisinart products from here on out.

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31. lowflyer wrote:
I have an FP-16DCWS, which I bought at WS years ago. It's seen very little use, like maybe used five times. The last two times I tried to make pie dough with it, after approx 5 pulse cycles, it quits. Then, I wait five minutes or so, and sometimes it comes back to life, other times no. I take the lid on and off, screw and unscrew the bowl to reset the switch. I'm frustrated that this $400 unit is intermittent. I"m suspecting a faulty thermal overload switch in the motor, or maybe it could be the claptrap of lid/bowl/base switches? Anyone else have this one?

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52. steve dymond wrote:
my FP16DC was great, but now that I need several replacement parts, top, bowl, there are no parts to be found.

previous Cuisinart processors have all had the modest lived lexan parts, replacement set typically cost 50% of a new processor.

what a waste.
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no customer support

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