Inherent flaw in FP16DC; Cuisinart does not care
This is my Cuisinart Sucks story:: I used (and still own) a Cuisinart DLC-7 Super Pro Food Processor which was wonderful but I needed more capacity. My BF bought me a 16 cup Cuisinart FP from Williams-Sonoma. There is an inherent design flaw in the work bowl and lid of this unit. Food gets stuck in the handle of the work bowl and the locking mechanism of the lid. Cuisinart will NOT stand behind their product if it is out of warranty even though this has NOTHING to do with breakage or damage. I spent 15 minutes on the phone with customer service to be told I would not be receiving a new work bowl and lid. I plan to post photos of my work bowl and lid where the food is trapped, EVEN after a good soaking (which was the advice given me by the FIRST customer service person I reached in the morning). I soaked it for four hours in hot soapy water and the food residue is still there. Cuisinart will not acknowledge/admit this is a design flaw though the only way to get to the food residue is to dismantle the work bowl and lid. I’m done with any “new” Cuisinart Food Processor Products. They have clearly abandoned any attempt at quality.
You ask below for the serial number. It appears as though someone crossed out the original number and used an etcher to make a new number. This might be a function of having acquired the FP through Williams-Sonoma.
This is the model number of my defective Cuisinart device:: FP16DC
Posted on Tue, November 20, 2012
by Louise B.