Kevin C's story--all it would have taken was a 30 cent part

This is my Cuisinart Sucks story::  We bought a cuisinart EM-100 espresso machine, and drove across town to get it on sale. When we got it home, the thing was a complete piece of crap. It looked like it had been slapped together in the last 30 seconds before shift change. It didn't even sit level on the counter. So we called the store, packed it all back into the box and drove across town again to exchange it. With bated breath, we tried it, and... it worked.

Later, things started to go wrong. But we figured there would be no problem getting repairs done with their much advertised 3 year warranty. When the frothing arm fell of, I called and was told that I could bring it to their repair centre, a short five hour drive away, or I could send it to them for repair or refund. The trouble is, it would cost about 30 bucks to mail it because it's bulky. Since I could see that the problem was just worn threads on the piece that holds the arm in place, I asked if they could send me a replacement part so I could do the job myself, and save myself 30 bucks and months of waiting. Of course they refused, and what's worse, they refused to acknowledge that their "solution" is a pain in the ass.

My wife has just gotten off the phone with the store we bought it from; they say they will refund our money. Looks like we're getting a new machine after all, but it won't be a cuisinart. It's their loss; all they had to do was mail me a 30 cent part, but that would be a violation of their apparent policy to frustrate the hell out of their customers.

8 comments (Add your own)

1. wrote:
Hi there Dear, are you genuinely visiting this site daily,
if so after that you will absolutely obtain good knowledge.

Sat, November 23, 2019 @ 8:08 PM

2. wrote:
Amazing blog! Is your theme custom made or did you download it from somewhere?
A theme like yours with a few simple adjustements would really make my
blog stand out. Please let me know where you got your design. Appreciate it

Thu, November 28, 2019 @ 3:10 AM

3. wrote:
Your style is unique in comparison to other people I have read stuff from.
I appreciate you for posting when you've
got the opportunity, Guess I'll just book mark
this page.

Sun, December 1, 2019 @ 4:56 AM

4. wrote:
At this moment I am going to do my breakfast, when having my breakfast coming yet again to read more news.

Mon, December 2, 2019 @ 7:07 PM

5. wrote:
Hey! Do you know if they make any plugins to help with SEO?
I'm trying to get my blog to rank for some targeted keywords but I'm not seeing very good
success. If you know of any please share. Appreciate it!

Mon, December 16, 2019 @ 2:40 PM

6. wrote:
Can I simply say what a comfort to discover an individual who truly knows what they
are discussing on the internet. You definitely realize how to
bring an issue to light and make it important. More people need to look at this and understand this
side of the story. I was surprised you aren't more popular given that you most certainly have the gift.

Tue, December 31, 2019 @ 2:56 AM

7. wrote:
I am really impressed with your writing skills as well as with the layout on your weblog.
Is this a paid theme or did you modify it yourself?
Anyway keep up the excellent quality writing, it's rare to
see a great blog like this one nowadays.

Mon, January 13, 2020 @ 9:31 PM

8. wrote:
It's remarkable to go to see this website and reading the views of all friends
regarding this post, while I am also keen of getting knowledge.

Thu, January 16, 2020 @ 11:19 PM

Add a New Comment


Comment Guidelines: No HTML is allowed. Off-topic or inappropriate comments will be edited or deleted. Thanks.