KF hates paying for shipping for faulty Cuisinart product that is still under warranty

This is my Cuisinart Sucks story:: OMG I have never had such extreme anger towards a company in my life! I emailed them over 2 weeks ago asking them what to do with a faulty coffee pot that is roughly 18 months old. Had I not been in my kitchen at the time it decided to show me its evil side they would have been replacing more than a coffee pot. The DCC-1100 over heated so badly it was crackling and smoking and I had the horrible combination smell of burnt coffee and electrical fire in my house for days. The customer service person tells me that I need to send the faulty unit back and include a check for $10 to cover the cost of the new one being shipped out. So, I roughly spend $20 to have the thing shipped both ways to get the replacement that is under warranty?? What a crock! The faulty unit is going right into the garbage and I will never do buy or do business with Cuisinart again.

And that there is my story of why I think Cuisinart Sucks!

1 comment (Add your own)

1. Devils advocate wrote:
too bad soo sad, read the warranty before you buy, jesus. it would be such a surprise the next time, oh and by the way, you most likely have a kitchen full of cuisinart products, so never say never youll be back!!! haha

Wed, September 8, 2010 @ 11:34 PM

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