KW maintains that Cuisinart's "Lifetime Warranty" is Illusory

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KW maintains that Cuisinart's "Lifetime Warranty" is Illusory

This is my Cuisinart Sucks story::  My wife and I received a cuisinart cookware set as a wedding gift. After three years, the handle on the 8" skillet broke! I called cuisinart to exercise the LIFETIME WARRANTY, and much to my dismay I discovered that I would have to pay for shipping to cuisinart so they could inspect the skillet to see if it is a defect--pretty obvious to me. THEN, I would have to pay for the shipping of the replacement skillet sent back to me.

Forget it--it would be cheaper to buy a new skillet. I will be doing exactly that, and I will NEVER buy a cuisinart product again, and I will make sure my friends and relatives boycott this company as well.

DO NOT trust the "lifetime warranty"--it is illusory. Horrible customer service.

Posted on Mon, August 15, 2011 by KW filed under

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