KW maintains that Cuisinart's "Lifetime Warranty" is Illusory

This is my Cuisinart Sucks story::  My wife and I received a cuisinart cookware set as a wedding gift. After three years, the handle on the 8" skillet broke! I called cuisinart to exercise the LIFETIME WARRANTY, and much to my dismay I discovered that I would have to pay for shipping to cuisinart so they could inspect the skillet to see if it is a defect--pretty obvious to me. THEN, I would have to pay for the shipping of the replacement skillet sent back to me.

Forget it--it would be cheaper to buy a new skillet. I will be doing exactly that, and I will NEVER buy a cuisinart product again, and I will make sure my friends and relatives boycott this company as well.

DO NOT trust the "lifetime warranty"--it is illusory. Horrible customer service.

17 comments (Add your own)

1. Larry Rose wrote:
My wife and I bought a 13 piece cutting set from Macy's about three months ago. We are having rust spots just about covering knifes, after we open the dish washer after they have cooled down to dry.Our first set was a cuisinart 5 piece which we had no problems.This is a Lifetime warranty it shows it is fully guaranteed. It is terrible you have to polish the steak knife before you serve your guest.I was wondering what could be done about this. Thank You Larry Rose

Fri, February 8, 2013 @ 11:31 AM

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