appears that Cuisinart mentions that they have customer service and customer
care but in reality you have none.
received a DCC-2400 for fathers day in June. It started leaking immediately and
we tried to position the carafe differently to try to make a difference.
after being upset about having coffee on the counter every time we made coffee
I called to get it replaced.
not sure when I called but it had to be during the first part of August.
Because I have a Return form that has a print date of 8/12/08.
the wrong coffee pot was shipped (I got a DCC-2200 when, if you can see above
it originally had a DCC-2400). So I called again explained that I had problems
with my original DCC-2400 and that you had shipped the wrong coffee pot.
I placed the wrongly shipped coffee pot outside and waited the apparent
mandatory 7-10 days to receive my replacement product. Did I mention that my
Kids paid around $150 dollars for this product. Is one wrong to expect that it
would work correctly and that Cuisinart would stand behind their product. I
feel like I’m just getting the run around.
back to the story. So UPS comes by and picks up the coffee pot that I had set
out for them to pick up. And then I wait for the replacement.
the print date for this replacement is dated 8/19/2008. and as you might have
guessed it is the wrong coffee pot.
this time I call back and did I mention that I was smoking hot at this time. I
talked with the representative and then asked to talk with a supervisor. I then
proceeded to wait on hold to talk to the supervisor for 25 minutes. (I think
this was the 1.800.726.0190 number which was customer care) Oh, as of my
dealing so far it is not customer care. See attached cuisinart domain name PDF
file. I’m ready start this process unless I get some answers.
after 25 minutes on hold I finally have to hang up because this short call to
get my coffee pot replaced (again) has run into the time for my kids open house
call back again. Wait on hold to talk to someone and then explain the problem
again and then again ask for a supervisor. I told this person that I did not
want to wait on hold again for 25 minutes to talk to a supervisor. I wanted to
talk with someone now. She said that they only have on supervisor and that I
would just have to wait. So when I asked to talk with someone who would be
above the supervisor I was told that it would be someone in corporate and they
did not have a phone number for corporate only an address.
finally Patricia gets on the line and I explain the story again. She suggests
that I put the wrong coffee pot out for UPS to come by and pick up. I refused.
I told her that I was going to keep the coffee pot that was sent wrong until I
receive the correct coffee pot and then I will put it out for UPS to pick up. I
even told her that I was going to put the broken DCC 2400 in the same box that
UPS would pick up. As luck would have it about that time the phone line went
dead. So I called back waited on hold again talked to a representative. Asked
for Patricia the supervisor and the representative said Patricia was working
the order and that if I could give the representative a phone number that she
would call me back. I did ask Patricia to overnight me a new DCC-2400 and she
said that was not possible. That they are located in New
Jersey and that by the time they get this order to Glendale, AZ
that it will take three days and then the shipping will take about 7 days. I
guess Cuisinart has not heard of sending an email from customer (Not) care to
shipping in Glendale
and they can put the order on the dock. That procedure might cut down 2 maybe
2-1/2 days. I’m still not sure why I am the one with the defective
product and I am the one that keeps having to put up with waiting for a
replacement product. And to just add insult to the whole process I get to pay
to have the WRONG product shipped to me. And Then I get to pay to ship the
defective product back to you. When I asked about that the customer (not) care
representative just says that is how the warranty is written. I understand that
warranties really just protects the manufacturer. But at some point I would
think that a good upstanding company would want to try to make a customer
happy. I never heard yet, I’m sorry for these problems let us do this______ for you.
call back to Patricia was placed at 10:53 am on August 26th. It is
now 12:03 pm central time and I still have not received a call back. I’m
starting to think about the info that I will be putting on my new website.
case Patricia has lost my phone number that I gave the customer care
representative it is ___________.
fear is that this email will just go to customer service and be deleted never
to be heard from again. No one will follow up to see what can be done to make
me a happy
additional number that seems to be important to customer service when I call is
some service number which is ________.
looking for some customer care
to be webmaster for “cusinartsucks.com” & “conairsucks.com”
I guess I can get one for all of the Conair family
Posted on Tue, August 26, 2008
by Andrea Decker