This is my Cuisinart Sucks story::  I purchased an expensive and very heavy Cuisinart microwave in 2009. Today it stopped working. I had a three year warranty and the receipt so I called customer service. I was told I have to ship the microwave to their repair center in New Jersey, along with a $15 check to ship it back. I can't imagine how much this is going to cost. I paid more for this microwave because I was tired of having to replace them every two years. I guess my mistake was in thinking that a Cuisinart product would be any different than the cheap ones I'd bought before it. I'll never buy another Cuisinart product.