Mike's new replacement espresso machine was leaky straight from the box

This is my Cuisinart Sucks story:  I purchased the EM-200 espresso machine. It worked fairly well for about six months (although don't try pulling a shot directly after using the steaming wand - it will sputter like a broken down Ford) and then it suddenly decided to not turn on anymore. I called Cuisinart and they charged me $10 to ship a new machine to me - fine, I'm cool with a $10 replacement. But, then the new machine, straight out of the box, hooked up and ready to go for the first run of water through the pipes, leaks all over the place. I call back and they are now shipping another "new" machine to me. Lucky me. But, guess what?! The customer service lady informs me that I have to pay to ship the original dud back to them, even though they never told me the first time that I would have to pay for return shipping. I plan on using the cheapest shipping service out there - if it takes a year to get to them, who cares. A**holes.... I will never buy another Cuisinart product again.

8 comments (Add your own)

1. Steve S. wrote:
I had a similar although I think worse experience. I bought the EM 200 new and it leaked immediately. When I called Cuisinart they asked me for the manufacture date and told me the warranty had expired even though I just got the thing home, new in the box. I tried using it but had to stop because it leaked all over the counter every time.

Thu, July 21, 2011 @ 10:16 AM

2. Glenn wrote:
ended up being a 5cent o_ring on mine. I made a video of the repair. https://www.youtube.com/watch?v=g-NSWx5NaKY&t=9s

Wed, September 19, 2018 @ 10:51 AM

3. wrote:
Hello colleagues, its enormous article about
teachingand completely defined, keep it up all the time.

Fri, October 5, 2018 @ 5:56 PM

4. wrote:
naturally like your web site but you have to test the spelling on quite a few of your posts.

Several of them are rife with spelling problems and I in finding it
very bothersome to inform the truth however I'll certainly
come back again.

Tue, November 6, 2018 @ 6:37 PM

5. wrote:
What a information of un-ambiguity and preserveness of valuable experience on the topic of unpredicted feelings.

Tue, November 13, 2018 @ 1:14 AM

6. wrote:
May I simply just say what a comfort to discover somebody who truly knows what
they're discussing on the net. You definitely know how to bring a problem to light and make it important.
More and more people really need to read this and understand this side of
the story. I was surprised that you aren't more popular since you certainly
have the gift.

Sun, November 18, 2018 @ 11:38 AM

7. wrote:
Hi there to all, how is the whole thing, I think every one is getting more from this web site, and your views
are good in favor of new visitors.

Mon, November 19, 2018 @ 10:58 AM

8. wrote:
Hi mates, how is all, and what you would like to say about this
piece of writing, in my view its genuinely remarkable for me.

Mon, November 19, 2018 @ 4:33 PM

Add a New Comment


Comment Guidelines: No HTML is allowed. Off-topic or inappropriate comments will be edited or deleted. Thanks.