This is my Cuisinart Sucks story:  I purchased the EM-200 espresso machine. It worked fairly well for about six months (although don't try pulling a shot directly after using the steaming wand - it will sputter like a broken down Ford) and then it suddenly decided to not turn on anymore. I called Cuisinart and they charged me $10 to ship a new machine to me - fine, I'm cool with a $10 replacement. But, then the new machine, straight out of the box, hooked up and ready to go for the first run of water through the pipes, leaks all over the place. I call back and they are now shipping another "new" machine to me. Lucky me. But, guess what?! The customer service lady informs me that I have to pay to ship the original dud back to them, even though they never told me the first time that I would have to pay for return shipping. I plan on using the cheapest shipping service out there - if it takes a year to get to them, who cares. A**holes.... I will never buy another Cuisinart product again.