Mike's new replacement espresso machine was leaky straight from the box

This is my Cuisinart Sucks story:  I purchased the EM-200 espresso machine. It worked fairly well for about six months (although don't try pulling a shot directly after using the steaming wand - it will sputter like a broken down Ford) and then it suddenly decided to not turn on anymore. I called Cuisinart and they charged me $10 to ship a new machine to me - fine, I'm cool with a $10 replacement. But, then the new machine, straight out of the box, hooked up and ready to go for the first run of water through the pipes, leaks all over the place. I call back and they are now shipping another "new" machine to me. Lucky me. But, guess what?! The customer service lady informs me that I have to pay to ship the original dud back to them, even though they never told me the first time that I would have to pay for return shipping. I plan on using the cheapest shipping service out there - if it takes a year to get to them, who cares. A**holes.... I will never buy another Cuisinart product again.

14 comments (Add your own)

1. Steve S. wrote:
I had a similar although I think worse experience. I bought the EM 200 new and it leaked immediately. When I called Cuisinart they asked me for the manufacture date and told me the warranty had expired even though I just got the thing home, new in the box. I tried using it but had to stop because it leaked all over the counter every time.

Thu, July 21, 2011 @ 10:16 AM

2. Glenn wrote:
ended up being a 5cent o_ring on mine. I made a video of the repair. https://www.youtube.com/watch?v=g-NSWx5NaKY&t=9s

Wed, September 19, 2018 @ 10:51 AM

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