Paul's Story--just another disposable appliance?
This is my Cuisinart Sucks story::
I bought a Grind & Brew Thermal DGB600BCW several (probably more than 3) years ago and have had good luck with it.
Last year I had a problem with the basket spontaneously releasing
during brewing, which makes a big mess if I have it set to
automatically make a pot at a set time.
I called customer service and reached a very helpful guy. After asking
a few questions, he explained that I could avoid this problem by using
slightly less water and less coffee.
I checked the instructions, and I was in fact overfilling the grinder, and pouring water past the 10-cup mark.
I was doing this because I noticed that when I filled it to capacity, I
got a lot less than 10 cups of coffee. He explained that they don't use
an 8 ounce standard for coffee, but 5 ounces instead, so I would get
about 50 ounces max insted of 80 ounces of brew.
He told me to be sure the beans were only filled up to a line inside the grinder that is slightly below the grinder rim.
He also asked if I wanted a new basket. I wasn't sure I needed one, but
he said he could send me one free, and I might as well take it. Shortly
after that I received the new basket.
Following the filling instructions worked great, and I had no more problems until this week.
Now I am having problems releasing the basket. The button on the side of the coffeemaker sticks.
I called customer support, and asked about fixing this problem. She
said if my machine was still in warranty, they would just send me a new
one, but otherwise they had no solution. She said it was possible to
"email Corporate", and they might send me a new part, but tech support
couldn't advise me on which part to order, or provide any help with
swapping the part out.
She didn't know what the "Corporate" email address was.
My guess is that this is either the assembly that screws in and pops
out, holding the filter basket, or perhaps it is the latching spot on
I told her about my first experience with their support staff, and
asked if I had reached the right place. She said yes, she does the same
kind of tech support that I reached earlier.
She told me that the only parts they can supply are the filter basket,
the filter basket top, the grinder, and the grinder top. Otherwise, the
units are not considered repairable.
I told her I was disappointed, because basically this is just another
product with a 3-year life. I bought Cuisinart because I wanted to get
something better than the throw-away consumer products that the market
is now flooded with. I am not interested in owning the cheapest
She was apologetic. She was polite, and I am sure she is correct and this can't be easily repaired.
Anyone know of a better, competing automatic grind and brew coffee
maker with 10 or 12 cup capacity that I can buy? I guess I am supposed
to trash this one, then plan on buying a new one every 40-50 months.
Instead of owning a quality product, I feel like I am actually renting it at a rate of about $4.00 per month!
Otherwise, the product is great, or was, when it was new.
Posted on Mon, January 5, 2009
by Paul filed under