PK doesn't want to pay for shipping in BOTH directions

This is my Cuisinart Sucks story::  Bought an immersion blender; the blade/blender attachment seized up after just six months. Cuisinart requires us to pay shipping in BOTH directions for their faulty product. Will never purchase a Cuisinart product again.

8 comments (Add your own)

1. Shari wrote:
I had to order a part for my stainless steal blender/food processor combo for $27.90. Once I received the part it was defective due to discoloration so I had to send it back at my expense of $5.75. The customer service rep told me I had to send the defective part back to receive a new part to match my unit. When I didn't receive the part after 60 days I called back and they told me that they were not able to help me unless I had the original USPS tracking number. I looked and called them back but it was the wrong tracking number. Short story I no longer had the correct tracking number so they were not able to help me. Out of frustration I ordered a white part on ebay for $8.95. Now I have a sad mismatched part.

Tue, August 25, 2015 @ 5:38 PM

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