Please file complaint with the CPSC! Plus, it sucks if you don't live in California
I received a valuable Cuisinart Sucks story recently. In fact, it was so valuable that I have decided to post parts of it here again.
Cuisinart could have taken simple and inexpensive action to address this customer's concern but they chose to ignore him. Here's what he said and the advice he gave for filing a complaint with the CPSC:
When I brought this to the attention of several departments at
Cuisinart there was absolutely NO response. It's as if they are
avoiding responding because of possible liability issues. Not even a
"thanks for your comments we'll look into it" response. So this tells
me that the problem is very real and that they are avoiding their
responsibility to face up to it and they simply hope that by ignoring
it, it will go away.
Of course, it won't. I recently filed an online complaint with the U.S.
Consumer Product Safety Commission (they can be reached on the web at www.cpsc.gov
or you can call them at 800-638-2772 and I urge others with this
problem to do so also. In addition to describing what happened you'll
need the following:
Cuisinart's address: 150 Milford Road, East Windsor, NJ 08620
Place where product was manufactured (usually China)
Product Model and Ser. #
Date it was purchased.
So you should have all that before you file the online claim which, if
there are enough of them, may initiate either a fix or recall (which
would cost the consumer nothing).
You will then get a letter from the CPSC in a week or so to verify the
information, which you then sign. You have a choice to remain
anonymous, if you wish.
This same customer went on to point out bad news for those of you who live in any state besides California:
Cuisinart also falls down in other areas. For example, while some
manufacturers have service centers to do warranty and other repairs (or
let you take it back to where you bought it), you must laboriously box
up a Cuisinart product that's under warranty and send it to them,
insured, at your expense. This is fairly standard BUT- on top of that,
you must also include $15 to pay for return shipping! Unheard of with
Only if you live in California (a state that has strong consumer
protection laws) can you take it into any Cuisinart dealer who will
handle warranty repairs at NO charge or you can also opt to send it to
Cuisinart who will pay the freight both ways. Which means of course,
that Cuisinart is shafting its customers in 49 states. Nice guys, huh?
Cuisinart is BAD, BAD company to deal with and the negative comments on
the web frequently comment on shoddy products or those that don't work
Posted on Wed, January 6, 2010
by Andrea Decker filed under