Rick got response after using social media to complain--34 days later
I'm always happy to hear that social media may be helping companies to become better at what they do. I received this email from Rick a while back and thought I'd share it with my CuisinartSucks.com crowd. Here's what Rick said back on 11/5/2009:
"Hi Andrea, thanks to the power of social media and your website we got
satisfaction! Cuisinart sent us a new toaster oven after i emailed
their customer service dept a somewhat angry letter mentioning that i
had posted my story to cuisinartsucks.com,
on twitter, and facebook. A rather nice person responded about 34 days
later asking if we had received a response, and if not they would send
us a new toaster oven. I agreed to either post a follow up wherever I
complained online or remove my post if possible. I have done so."
Rick also shared with me the name of the nice person he dealt with at Conair.com. He even gave me this guy's email address.
But overall, I am still amazed that nobody from Cuisinart or Conair has ever bothered to contact me directly. My offer still stands. I will gladly take down this website if I receive a public apology from Cuisinart for the way they mishandled my situation. Included with this apology must be a written plan for how they plan to prevent such horrible customer care in the future.
Cuisinart, if you're out there, please contact me.
Posted on Wed, January 6, 2010
by Andrea Decker filed under