Rick got response after using social media to complain--34 days later

I'm always happy to hear that social media may be helping companies to become better at what they do.  I received this email from Rick a while back and thought I'd share it with my CuisinartSucks.com crowd.  Here's what Rick said back on 11/5/2009:

"Hi Andrea, thanks to the power of social media and your website we got satisfaction! Cuisinart sent us a new toaster oven after i emailed their customer service dept a somewhat angry letter mentioning that i had posted my story to cuisinartsucks.com, on twitter, and facebook. A rather nice person responded about 34 days later asking if we had received a response, and if not they would send us a new toaster oven. I agreed to either post a follow up wherever I complained online or remove my post if possible. I have done so."

Rick also shared with me the name of the nice person he dealt with at Conair.com.  He even gave me this guy's email address. 

But overall, I am still amazed that nobody from Cuisinart or Conair has ever bothered to contact me directly.  My offer still stands.  I will gladly take down this website if I receive a public apology from Cuisinart for the way they mishandled my situation.  Included with this apology must be a written plan for how they plan to prevent such horrible customer care in the future.

Cuisinart, if you're out there, please contact me.

14 comments (Add your own)

1. wrote:
What a stuff of un-ambiguity and preserveness of valuable know-how on the topic of unexpected feelings.

Wed, August 15, 2018 @ 1:11 AM

2. wrote:
Hi there would you mind stating which blog platform you're working with?

I'm going to start my own blog in the near future but I'm having a difficult time making a
decision between BlogEngine/Wordpress/B2evolution and Drupal.

The reason I ask is because your design and style seems different then most
blogs and I'm looking for something unique. P.S
Apologies for getting off-topic but I had to ask!

Thu, October 4, 2018 @ 7:42 PM

3. wrote:
Your way of describing the whole thing in this article
is genuinely good, all can simply be aware of it, Thanks a lot.

Sun, October 7, 2018 @ 10:17 AM

4. wrote:
I'm really enjoying the design and layout of your website.

It's a very easy on the eyes which makes it much more enjoyable for me to come
here and visit more often. Did you hire out a designer to create your theme?
Excellent work!

Wed, October 10, 2018 @ 5:02 AM

5. wrote:
When I originally commented I clicked the "Notify me when new comments are added" checkbox and now each time a
comment is added I get several e-mails with the same comment.
Is there any way you can remove me from that service? Cheers!

Sat, October 27, 2018 @ 4:04 AM

6. wrote:
I'm really enjoying the design and layout of your blog.
It's a very easy on the eyes which makes it much more enjoyable for me to come here and visit more often. Did you hire out a
designer to create your theme? Fantastic work!

Sat, November 3, 2018 @ 9:32 AM

7. wrote:
Quest bars cheap fitnesstipsnew1 quest bars cheap 516999410492780544 quest
bars cheap
Hello, after reading this awesome article i am as well
glad to share my experience here with colleagues.
Quest bars cheap fitnesstipsnew1 quest bars cheap 516999410492780544 quest bars cheap

Sun, November 4, 2018 @ 2:45 PM

8. wrote:
Hiya! Quick question that's totally off topic.
Do you know how to make your site mobile friendly?
My weblog looks weird when viewing from my iphone.
I'm trying to find a theme or plugin that might
be able to fix this problem. If you have any suggestions, please share.
Cheers!

Fri, November 9, 2018 @ 10:25 PM

9. wrote:
Thanks for sharing your info. I truly appreciate your
efforts and I am waiting for your further post thank you
once again.

Tue, November 20, 2018 @ 10:43 AM

10. wrote:
Hmm it looks like your site ate my first comment (it was
extremely long) so I guess I'll just sum it up what I
had written and say, I'm thoroughly enjoying
your blog. I as well am an aspiring blog writer but I'm still new to everything.

Do you have any tips and hints for newbie blog writers? I'd genuinely appreciate it.

Tue, March 5, 2019 @ 5:19 AM

11. wrote:
What i do not realize is in fact how you're no longer actually much more smartly-appreciated than you might be right now.
You're very intelligent. You know thus significantly relating to this matter, made me
for my part consider it from numerous varied angles. Its like women and men are not fascinated
except it is something to accomplish with Girl gaga!
Your individual stuffs excellent. All the time take care of it
up!

Wed, March 6, 2019 @ 4:28 PM

12. wrote:
I just like the valuable information you provide for your articles.
I will bookmark your blog and test again here frequently. I am fairly sure I'll be informed lots of new stuff proper here!
Good luck for the following!
impotent

Sun, March 10, 2019 @ 12:54 AM

13. wrote:
What i do not understood is if truth be told how you are no longer
actually a lot more neatly-favored than you may be right now.
You are very intelligent. You recognize therefore considerably in the case
of this subject, made me in my opinion consider it from so many various angles.
Its like women and men are not interested until it's something to do with Lady gaga!
Your individual stuffs outstanding. All
the time maintain it up!
Buy Cheap Viagra Online Buy Cheap Viagra Online

Tue, March 12, 2019 @ 8:57 PM

14. wrote:
Наш сайт является современным сервисом, позволяющим выбрать и купить билеты в режиме онлайн.
У нас представлены все культурные мероприятия:
спектакли,
концерты, шоу, мюзиклы и фестивали.

Вы найдете информацию и о проектах федерального значения, и о камерных представлениях.

Воспользоваться предложением могут как жители столицы, так
и граждане, проживающие в
других населенных пунктах России, и иностранцы.
По Москве и
Подмосковью заказанные билеты доставляются нашей курьерской службой.

Иногородние клиенты могут получить билеты в кассах, в день
мероприятия, или же купить электронный билет — E-Ticket.

Для оплаты билетов на мероприятия можно воспользоваться наличными деньгами и банковскими картами.
Конкретный вариант зависит от способа покупки.

На нашем сайте представлена подробная афиша мероприятий в Москве.

Для каждого концерта, спектакля, мюзикла или шоу дается подробное описание и
схема рассадки зрителей.
Для упрощения поиска подходящего события можно использовать фильтры.
На нашем портале предусмотрена сортировка по цене, дате, жанру мероприятия,
а также концертной площадке.

Изменения, которые вносятся в афишу Москвы, незамедлительно появляются на сайте, поэтому вы всегда будете в курсе событий.

детский театр сац выставка билет

Mon, March 18, 2019 @ 12:30 PM

Add a New Comment


code
 

Comment Guidelines: No HTML is allowed. Off-topic or inappropriate comments will be edited or deleted. Thanks.