Rick got response after using social media to complain--34 days later

I'm always happy to hear that social media may be helping companies to become better at what they do.  I received this email from Rick a while back and thought I'd share it with my CuisinartSucks.com crowd.  Here's what Rick said back on 11/5/2009:

"Hi Andrea, thanks to the power of social media and your website we got satisfaction! Cuisinart sent us a new toaster oven after i emailed their customer service dept a somewhat angry letter mentioning that i had posted my story to cuisinartsucks.com, on twitter, and facebook. A rather nice person responded about 34 days later asking if we had received a response, and if not they would send us a new toaster oven. I agreed to either post a follow up wherever I complained online or remove my post if possible. I have done so."

Rick also shared with me the name of the nice person he dealt with at Conair.com.  He even gave me this guy's email address. 

But overall, I am still amazed that nobody from Cuisinart or Conair has ever bothered to contact me directly.  My offer still stands.  I will gladly take down this website if I receive a public apology from Cuisinart for the way they mishandled my situation.  Included with this apology must be a written plan for how they plan to prevent such horrible customer care in the future.

Cuisinart, if you're out there, please contact me.

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