R.S. wonders if Cuisinart dragged out repair process so it could fall out of warranty

This is my Cuisinart Sucks story:: I purchased the Smart Power 7 Speed blender in 2007 at Macys. While using it for the first time, the motor started making a loud noise and the motor started smoking. I took it back to Macy's and they told me that I needed to follow up with Cuisinart. I called their customer service department (VERY RUDE PEOPLE) who seemed bothered that I called and were taking up their time with my complaint and even managed to put blame on me. They eventually told me that they were going to mail me a UPS label for the product to be shipped to thier repair facility. That label took about 7 weeks to arrive after I placed numerous phone calls to them. The product finally shipped and I got it back after 3 months with no explanation. I tried using it again and the motor barely runs. I hit mix or chop and the motor starts making the loud noise again and you could smell the burning of the motor. I called them back numerous of times and they told me that they have no idea what was wrong with it in the first place. There are no notes in their system and that the warranty had already expired and there was nothing they can do. I explained that I had a "lemon" of a product from the beginning and if they could just replace it. The excuse again, it was out of warranty which they purposely dragged out the repair process so it could fall out of warranty. And not once did they ever offer an apology or anything. I called them up again to vent about how badly I was mistreated by them and how I am out of $80+ dollars on a product that I never got a single use out of and again the lady cut me off and told me that she was only there for warranty problems Ha!!!!

14 comments (Add your own)

1. Devils advocate wrote:
hey cuisinart customer, id first like to preface your blog with this, if you paid 80 bucks in the beginning with the economy being the way it is.. get over it!!!! you should be able to buy another. second, any one with common sense would have brought the product back to macys enforcing their return policy. third, you are just like any other cuisinart customer with one mishap that goes griping and blogging all over the internet....pathetic if you ask me. going forward, most likely the rep that helped you was not at all RUDE as you explained it, if you wanna vent then vent but dont accuse the rep of maliciously not trying to help you, obviously with a name like cuisinart which is very reputable im pretty sure they have quality control auditors reviewing calls to make sure that "THE CUSTOMER IS ALWAYS HAPPY", further more, they didnt HAVE to issue a label, read the manual, 3 year LIMITED warranty, LIMITED, read that word, limitation being the cost of shipping. their manuals specifically state to send in the unit for repair at your cost with a 10 dollar check for return shipping. to conclude at this point, if you think it was really a lemon and you only used it once since 2007 most likely not being the case, why didnt you report it to BBB. anyways before you blog just remember there are people like me that will play devils advocate with consumer like yourself... good day

Wed, September 8, 2010 @ 11:27 PM

2. wrote:
Thanks for every other informative blog. The place else could I
am getting that type of information written in such
an ideal method? I have a challenge that I'm simply now running on, and I've been at the look out for such info.

Sat, October 6, 2018 @ 11:07 AM

3. wrote:
My spouse and I stumbled over here coming from a different page and thought I might
as well check things out. I like what I see so now i am following you.

Look forward to looking into your web page yet again.

Mon, October 8, 2018 @ 3:26 AM

4. wrote:
Wow that was strange. I just wrote an very long comment but after
I clicked submit my comment didn't appear. Grrrr... well I'm not writing all that over again. Anyway, just
wanted to say superb blog!

Sat, October 27, 2018 @ 6:36 AM

5. wrote:
An interesting discussion is definitely worth comment. I do think that you should write more on this subject matter, it may not
be a taboo subject but typically people do not discuss such subjects.
To the next! Kind regards!!

Sat, October 27, 2018 @ 9:20 PM

6. wrote:
Having read this I thought it was extremely enlightening.
I appreciate you spending some time and energy to put
this content together. I once again find myself personally spending a significant amount of time
both reading and commenting. But so what, it was still worth it!

Sun, November 18, 2018 @ 6:32 AM

7. wrote:
I know this if off topic but I'm looking into starting my own weblog
and was curious what all is required to get setup?
I'm assuming having a blog like yours would cost a pretty penny?

I'm not very internet smart so I'm not 100% sure. Any tips or advice would be greatly appreciated.

Tue, April 2, 2019 @ 2:00 AM

8. wrote:
For latest information you have to pay a visit internet
and on the web I found this website as a most excellent web site for newest updates.

Wed, April 17, 2019 @ 10:51 PM

9. wrote:
Link exchange is nothing else except it is simply placing the other
person's web site link on your page at suitable place and other person will also do
similar in support of you.

Mon, May 13, 2019 @ 4:35 AM

10. wrote:
Great article! We will be linking to this particularly great post on our website.
Keep up the good writing.

Thu, May 16, 2019 @ 5:33 AM

11. wrote:
Hey There. I discovered your weblog the use of msn. That is an extremely
smartly written article. I will make sure to bookmark it and come back to read extra of your
useful info. Thanks for the post. I'll definitely
return. natalielise pof

Thu, August 1, 2019 @ 6:30 PM

12. wrote:
Do you mind if I quote a couple of your articles as long
as I provide credit and sources back to your webpage?
My blog site is in the very same niche as yours and my visitors would really benefit from some of the information you provide here.
Please let me know if this alright with you.
Thank you!

Tue, August 13, 2019 @ 10:03 PM

13. wrote:
We absolutely love your blog and find many of your post's to be what precisely I'm looking for.
Would you offer guest writers to write content for you?
I wouldn't mind writing a post or elaborating on some of the subjects you write
concerning here. Again, awesome blog!

Fri, September 6, 2019 @ 11:56 PM

14. wrote:
This paragraph provides clear idea in favor of the new
visitors of blogging, that genuinely how to do blogging and site-building.

Wed, September 18, 2019 @ 8:03 AM

Add a New Comment


Comment Guidelines: No HTML is allowed. Off-topic or inappropriate comments will be edited or deleted. Thanks.