R.S. wonders if Cuisinart dragged out repair process so it could fall out of warranty

This is my Cuisinart Sucks story:: I purchased the Smart Power 7 Speed blender in 2007 at Macys. While using it for the first time, the motor started making a loud noise and the motor started smoking. I took it back to Macy's and they told me that I needed to follow up with Cuisinart. I called their customer service department (VERY RUDE PEOPLE) who seemed bothered that I called and were taking up their time with my complaint and even managed to put blame on me. They eventually told me that they were going to mail me a UPS label for the product to be shipped to thier repair facility. That label took about 7 weeks to arrive after I placed numerous phone calls to them. The product finally shipped and I got it back after 3 months with no explanation. I tried using it again and the motor barely runs. I hit mix or chop and the motor starts making the loud noise again and you could smell the burning of the motor. I called them back numerous of times and they told me that they have no idea what was wrong with it in the first place. There are no notes in their system and that the warranty had already expired and there was nothing they can do. I explained that I had a "lemon" of a product from the beginning and if they could just replace it. The excuse again, it was out of warranty which they purposely dragged out the repair process so it could fall out of warranty. And not once did they ever offer an apology or anything. I called them up again to vent about how badly I was mistreated by them and how I am out of $80+ dollars on a product that I never got a single use out of and again the lady cut me off and told me that she was only there for warranty problems Ha!!!!

5 comments (Add your own)

1. Devils advocate wrote:
hey cuisinart customer, id first like to preface your blog with this, if you paid 80 bucks in the beginning with the economy being the way it is.. get over it!!!! you should be able to buy another. second, any one with common sense would have brought the product back to macys enforcing their return policy. third, you are just like any other cuisinart customer with one mishap that goes griping and blogging all over the internet....pathetic if you ask me. going forward, most likely the rep that helped you was not at all RUDE as you explained it, if you wanna vent then vent but dont accuse the rep of maliciously not trying to help you, obviously with a name like cuisinart which is very reputable im pretty sure they have quality control auditors reviewing calls to make sure that "THE CUSTOMER IS ALWAYS HAPPY", further more, they didnt HAVE to issue a label, read the manual, 3 year LIMITED warranty, LIMITED, read that word, limitation being the cost of shipping. their manuals specifically state to send in the unit for repair at your cost with a 10 dollar check for return shipping. to conclude at this point, if you think it was really a lemon and you only used it once since 2007 most likely not being the case, why didnt you report it to BBB. anyways before you blog just remember there are people like me that will play devils advocate with consumer like yourself... good day

Wed, September 8, 2010 @ 11:27 PM

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