10 comments (Add your own)

1. Rich wrote:

Until my Cuisinart DCC 1200 coffee maker I rarely spent more than 15 to 20 bucks for one. In fact, our previous coffee maker (a Black & Decker I think we paid $19.98 for it)still 'works like a charm'!

But I digress....we paid 100 bucks for the Cuisinart. It's about 3.5 years old (about one third as old as the old Black & Decker) and for the last 2 years it spontaneously shuts off. I turn it back on......it shuts off again. Usually this back and forth continues til the coffee is gone, but not always. Sometimes it'll stay on like a good little coffee pot (kinda like that 'cheap' Black & Decker)

I've called Cuisinart on several ocassions and they have made it clear that the company has no intention of doing anything about it...no refunds...no credit towards a new one.....no parts to repair it.

Fool me once, shame on you! Fool me twice, shame on me! Cuisinart won't fool me twice...I'll not buy another Cuisinart product of any type. Oh, did I neglect to mention that I 'Googled' the spontaneous shut off problem and found multiple entries about the same problem on the #1200 as well as other Cuisinart coffee maker models! Are you considering a Cuisinart product??? Shame on you!!

Sat, October 17, 2009 @ 11:01 PM

2. J.S. wrote:

Dear S.J.,

Being a former employee of the Cuisinart customer service office, I can tell you that it is totally not the case that they destroy evidence. They do have a crappy shipping policy though. I myself many times argued the point of asking why our customers should have to pay shipping. Usually if something caught on fire and almost burned your house down then a claim should have been filed in that case a corporate exec would handle the situation. It must've been someone rushing to get you off the line...I can tell you that the corporate office does care about the customers. However, when it comes to letting us be the ones to satisfy the customers they give little lead-way. It's almost like they want us to be the bad guys and want to take all the glory when they could have let us diffuse the situation in the first place. Any who, I am no longer employed for them because they don't have common sense to hold on to a good employee. Hope this inside info helps.

Wed, December 23, 2009 @ 5:13 PM

3. Susan wrote:

We just finished pureeing a sauce in my 14-cup Cuisinart Food Processor. We poured it in a serving dish, and there was a little bit left in the processing bowl, so I dipped in a spoon and took a big taste. This was a smooth sauce so the hard bit in my mouth surprised me. Gingerly I spit the unknown hard piece back into the spoon. I wiped it off and found it was a part of my processing blade!! I was scared and relieved that I had not swallowed it…that it had not found it’s way into the serving dish for my guests. I inspected the blade. It looked perfect. Then I turned it over. The blade had fractured at the rivet hole under the blade.

Given the location of the break, manufacturing defect appears to be the most plausible conclusion. The professional staff at the Cuisinart center informed me that blades are warranted 3 years. My neighbor happened though my door, about this time. As I repeated Cuisinart’s three year warranty, she gasped and mouthed three years!! After my phone conversation, we both nodded in agreement expensive appliances, but most particularly, something like a blade should be warranted longer than three years. I own a set of Cutco knives that are warranted for life. And Cutco has been awesome servicing that warranty.

After insisting upon speaking with a supervisor, I was offered a reduced price ($25, instead of $35!) on a new blade and free shipping. That’s nice, but I think Cuisinart has a serious manufacturing defect and likely a big liability issue. I tremble at the thought, that I might have gulped down the sauce and caused myself serious internal injury from the tiny, sharp, pointy object. I was surfing the web trying to find Cuisinart's corporate headquaters, to address my complaint, when I found this blog. I'm posting just in case other folks have had the same problem with their processors. Good luck.

I'm not mad enough to say I'd never buy Cuisinart, but I am going to be careful to inspect blades before serving, or licking the bowl!!

susan

Tue, August 31, 2010 @ 1:41 PM

4. Sharon wrote:

This is defnitely not encouraging information. Tonight I was making dinner, stirring my food in a small pan, when I heard a sound like a gunshot and felt a pain in my arm. It took a few moments to figure out what was going on. A rivet had shot off the pan and hit me in the arm causing a small burn. Now I don't feel safe using any of my pans, and no way am I going to pay for the priviledge of returning them!

Sun, September 5, 2010 @ 6:49 PM

5. Diana West wrote:

I bought a Cuisinart microwave 2 years ago. It was defective, so I exchanged it for another. The next one had to be returned for repair on door. A month later, the service center in AZ had the nerve to ship it back with the back steel plate on the backside bashed/dented inwards, the new door wasn't aligned with the rest of the microwave and worst of all, the side of the microwave had a concave dent in it so the idiot repairman put a big screw in it to hold it together!" I cannot believe they consider this safe and acceptable? This is the worst customer service experience I've ever had. Even the Cuisinart telephone representative said I should take pictures of it and send to their corporate office. I'm still waiting for my replacement microwave.

Tue, December 21, 2010 @ 10:58 AM

6. Don wrote:

I originally complained about the Cuisinart GreenGourmet Eco-Friendly 12-Inch Skillet losing the non-stick properties and they replied with instructions for a laborious seasoning process along with the following:

"Once the seasoning process has been completed, do NOT wash the cookware with soap. This will remove the seasoning."

The packaging instructions say to use hot sudsy water. I have emailed them many times and all I get back is the same request for the same information I have sent in the previous 3 emails. Having experienced what I think is the worst customer service ever, I am taking this to the next level. The issue is no longer the poor skillet performance, but the health issues and total disrepect to their customers. I am waiting to hear back from the FDA about the health issues of not using soap.

Tue, January 4, 2011 @ 9:29 PM

7. Misty wrote:

Susan, we had the SAME thing happen! I am so upset...I make hummus and energy bars all the time for my kids. They could have been the ones to eat the metal and they wouldn't have known!

Sat, April 9, 2011 @ 1:24 AM

8. pat wrote:

I had a cuisinart coffee pot that always had a slight defect. The top panel split and I had to push it down which I did because it was easier than bringing back and worked ok otherwise. Because I didn't complain and because no good deed goes unpunished, it finally snapped off. That's when I discovered it was out of warranty. I was told that I couldn't buy a new part and it was not fixable. I went up the chain and finally someone agreed to send me a new pot but wanted the old one so their engineers could assess. I think this was once a better company and I guess I'll switch brands.

Fri, July 1, 2011 @ 7:17 PM

9. Christina wrote:

I got 8 stitches to my left thumb because I tried to clean a (defective) Cuisinart Stick Blender. The blender was unplugged and disassembled per instructions, yet the blade snapped on my left thumb when I was cleaning it, requiring a visit to the emergency room. Cuisinart initially asked if I would like for them to pay my hospital bill. I said YES, along with lost income for a week and a half (not too much to ask for given the pain and suffering I endured at the hands of their lousy product). Then I never heard back. I just called their Customer Service # and asked for their Corporate Headquarters phone # and was told by a Customer Service Rep that they don't have that number. This company is 100% negligent and irresponsible. I have no choice but to sue them now. It's astounding how terrible their customer service is!

Mon, April 9, 2012 @ 1:21 PM

10. Ann wrote:

I also was surfing the web looking for Cuisinart Corporate address when I ran across this web page. I now believe it would be a waist of my time to complain to Cuisinart. I have a food processor I called Cusinart about and explained it had started smoking while using it. Cusinart service department told me to mail it back to them it was probably the motor and would be covered under warranty. Cusinart said they would look at it in a couple weeks and call me. Even though it was working fine I mailed it back to them and sent $10 for return postage. Three months later and many phone calls later I received an invoice in the mail listing repair parts, a switch, screws etc. I called wanting to talk to a repair person due to what they listed for repair at my expense did not seem to relate to the motor smoking. They told me I could not talk to anyone. Pay for the repair and I would get my food processor back. My food processor was working when I sent it to them therefore I told them to return it to me. They said someone would call me in 3-5 business days. Two weeks later I called again to be told they had shipped it back to me. I received it back with the bottom loose and screws in a bag. My food processor now has a large crack in the processor case which was not there when I sent it. I AM THROUGH WITH CUSINART OF ANY KIND. Good Luck to anyone else dealing with them.

Thu, May 3, 2012 @ 8:36 AM

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