SK thinks Cuisinart has a serious manufacturing defect and a big liability issue
This is my Cuisinart Sucks story:: We just finished pureeing a sauce in my 14-cup Cuisinart Food Processor. We poured it in a serving dish, and there was a little bit left in the processing bowl, so I dipped in a spoon and took a big taste. This was a smooth sauce so the hard bit in my mouth surprised me. Gingerly I spit the unknown hard piece back into the spoon. I wiped it off and found it was a part of my processing blade!! I was scared and relieved that I had not swallowed it…that it had not found it’s way into the serving dish for my guests. I inspected the blade. It looked perfect. Then I turned it over. The blade had fractured at the rivet hole under the blade.
Given the location of the break, manufacturing defect appears to be the most plausible conclusion. The professional staff at the Cuisinart center informed me that blades are warranted 3 years. My neighbor happened though my door, about this time. As I repeated Cuisinart’s three year warranty, she gasped and mouthed three years!! After my phone conversation, we both nodded in agreement expensive appliances, but most particularly, something like a blade should be warranted longer than three years. I own a set of Cutco knives that are warranted for life. And Cutco has been awesome servicing that warranty.
After insisting upon speaking with a supervisor, I was offered a reduced price ($25, instead of $35!) on a new blade and free shipping. That’s nice, but I think Cuisinart has a serious manufacturing defect and likely a big liability issue. I tremble at the thought, that I might have gulped down the sauce and caused myself serious internal injury from the tiny, sharp, pointy object. I was surfing the web trying to find Cuisinart's corporate headquaters, to address my complaint, when I found this blog. I'm posting just in case other folks have had the same problem with their processors. Good luck.
I'm not mad enough to say I'd never buy Cuisinart, but I am going to be careful to inspect blades before serving, or licking the bowl!!
August 31, 2010 @ 1:41 PM
Posted on Tue, August 31, 2010
by S.K. filed under