SK thinks Cuisinart has a serious manufacturing defect and a big liability issue

This is my Cuisinart Sucks story:: We just finished pureeing a sauce in my 14-cup Cuisinart Food Processor. We poured it in a serving dish, and there was a little bit left in the processing bowl, so I dipped in a spoon and took a big taste. This was a smooth sauce so the hard bit in my mouth surprised me. Gingerly I spit the unknown hard piece back into the spoon. I wiped it off and found it was a part of my processing blade!! I was scared and relieved that I had not swallowed it…that it had not found it’s way into the serving dish for my guests. I inspected the blade. It looked perfect. Then I turned it over. The blade had fractured at the rivet hole under the blade.

Given the location of the break, manufacturing defect appears to be the most plausible conclusion. The professional staff at the Cuisinart center informed me that blades are warranted 3 years. My neighbor happened though my door, about this time. As I repeated Cuisinart’s three year warranty, she gasped and mouthed three years!! After my phone conversation, we both nodded in agreement expensive appliances, but most particularly, something like a blade should be warranted longer than three years. I own a set of Cutco knives that are warranted for life. And Cutco has been awesome servicing that warranty.

After insisting upon speaking with a supervisor, I was offered a reduced price ($25, instead of $35!) on a new blade and free shipping. That’s nice, but I think Cuisinart has a serious manufacturing defect and likely a big liability issue. I tremble at the thought, that I might have gulped down the sauce and caused myself serious internal injury from the tiny, sharp, pointy object. I was surfing the web trying to find Cuisinart's corporate headquaters, to address my complaint, when I found this blog. I'm posting just in case other folks have had the same problem with their processors. Good luck.

I'm not mad enough to say I'd never buy Cuisinart, but I am going to be careful to inspect blades before serving, or licking the bowl!!

S.K.
August 31, 2010 @ 1:41 PM

24 comments (Add your own)

1. Dixie wrote:
This just happened to me this evening! I had processed some quiche filling, left it sit a few minutes, came back and gave it another couple of quick pulses to remix it and heard a clanking noise. When I investigated it I found a small piece of the blade. And exactly like SK, I looked at my blade and it looked fine but I turned it over and found a piece missing right where the two rivets are. There is no corrosion or rust, it just failed at the two rivet holes. There must be some flaw in the manufacture that's adding to metal fatigue because it just should never fail that way.

Thu, April 7, 2011 @ 7:09 PM

2. Misty wrote:
SAME here!!!

Sat, April 9, 2011 @ 1:29 AM

3. kclimis wrote:
Same experience here, too. Then, when I ordered a new one from Cuisinart, it arrived with stress fractures around the rivets.

Sun, June 19, 2011 @ 5:29 PM

4. dschultz wrote:
Last year while cleaning the metal blade I noticed that the lower blade was cracked. There were two cracks at the rivets. At one rivet where there wasn't much metal the crack went from one edge to the other. At the other rivet the crack hadn't propagated all the way. But it was well on its way.

This was a gift and out of warranty anyway, so I ordered a replacement FP-100TX blade in December. Because of this problem I have made a point of examining the blade every time I clean it. Last week the replacement had a crack at one rivet from edge to edge (the thin area). So it didn't last five months.

I suppose this wouldn't be a problem if I used it once a year but I use it about once a week. (Mostly to make salsa and the occasional crumb crust.)

While I am no materials scientist and it has been a long time since I took engineering materials science, this is pretty obviously a materials or manufacturing defect. Possible causes are: blade not thick enough to handle normal stress, defect in blade at rivet holes, or rivet installation adds excess stress.

The first two seem unlikely as it is only the bottom blade that fails and the two blades appear identical. Or at least I haven't found anyone complaining about a top blade failure.

The problem should have been corrected a long time ago. Or it would have been if they cared and had a competent engineer on staff.

I complained to both the seller of the replacement and Cuisinart. As the title of this web site suggests, Cuisinart was useless. My only recourse seems to be to complain as loudly and publicly as I can.

Wed, April 4, 2012 @ 6:58 PM

5. Aaron wrote:
Last year, I noticed hairline cracks emanating from the rivet points on the underside of a FP-100TX blade so I replaced it. It was a few years old, so I figured that maybe it was just age. When the replacement arrived, there were no cracks anywhere on the blades.

Now the *replacement* is showing the same cracks in the same place after less than a year in service! I use this blade every other week for maybe 2-3 minutes tops, and it still failed. Now I get to pony up another $30 to buy my *third* replacement! What a piece of junk!

Is the new cuisinart strategy to turn its customers into 'annuities' by selling them such junky products that they have to buy expensive replacement parts evey year? What a scam!

Thu, May 31, 2012 @ 12:20 AM

6. fred wrote:
Same problem, less than half a year of service just pureeing fruit and other easy tasks. Cracks at each rivet, its clear they aren't using a thick enough blade on the bottom, it seems this problem goes back many years if you look at all the complaints online, it seems to be a known problem.

Wed, June 25, 2014 @ 8:59 AM

7. fred wrote:
Same problem, less than half a year of service just pureeing fruit and other easy tasks. Cracks at each rivet, its clear they aren't using a thick enough blade on the bottom, it seems this problem goes back many years if you look at all the complaints online, it seems to be a known problem. Sad thing was I ordered Cuisinart because I figured why not pay a little more for quality.

Wed, June 25, 2014 @ 9:04 AM

8. Dan Graham wrote:
I found the same thing. FP100-TX bottom blade breaking at the rivet holes. I believe the explanation is simple. Cuisnart is inserting the rivet from the top, then flattening the rivet at the bottom. The bottom of the rivet is expanding as it is flattened and getting too large for the rivet hole in the bottom blade. This stresses the blade at the rivet hole. The solution is to use a rivet with more clearance for the hole in the bottom of the blade and add a backing washer with less clearance before the flattening operation.

Mon, December 22, 2014 @ 12:37 AM

9. Mark B wrote:
Wow this is amazing how many people have the same problem and for may years. My unit is about three years old DLC-10S. I noticed a clicking sound as I was making Guacamole. I was lucky to find the 1" piece that goes between the rivets before serving the dish. I can't imagine chomping down on that piece of metal, or in a worst case swallowing it. Why is this still a problem 4 plus years after many people have the problem. Now I am facing a $35 cost for a blade, when the entire unit costs $99 new. This is one case where the lawyers should get involved.

Wed, May 6, 2015 @ 2:26 PM

10. Jeff wrote:
Amazing! Was looking online for info on sharpening a FP 100TX blade (didn't find anything) when I came across this site. Grabbed my blade and sure enough found cracks at three of four rivets, one an edge to edge complete break. Fortunately there appears to be no missing metal, but I certainly won't be using it again. I have had this machine and blade many years and have been always pleased with its performance, so I guess I will order a new blade and keep a sharp (pun intended) eye on it every use. Probably be 3 years and one month until it fails again...

Thu, June 18, 2015 @ 7:42 AM

11. Jim wrote:
Happened to me too today. Just mincing garlic when I heard what sounded like a pebble,
it was a small piece of razor sharp metal from around the rivet. I see small cracks around the other rivets too. I am just glad I didn't serve somebody food with that in there.
I called Cuisinart and they said they would send me a new blade free of charge. But I must return the old blade at my own expense or my warranty will be terminated!
I won't be purchasing any more Cuisinart products.

Mon, November 9, 2015 @ 4:13 PM

12. Stephanie wrote:
The same thing just happened to me. I had just finished making my 4 year old a smoothie and was rinsing the blade when I noticed a piece had cracked at the rivet and broken off. I combed through the smoothie and couldn't find the piece. I can only assume it broke off during washing. I was not the last person to wash and put it away, otherwise, I usually check it then. I'm just so thankful my child didn't swallow it! Everyone that has had this happen, please go to saferproducts.gov to file a report with the Consumer Product Safety Commission. This blade should be recalled.

Thu, December 3, 2015 @ 8:57 AM

13. Wendy wrote:
I just had this happen while making salsa. I heard a clinking sound and thought, "What the heck?" I had tomatoes, onions, lime and cilantro in the processor. I turned it off. Unplugged it. Reached around and found a one inch piece of the bottom section of blade that is connected by rivets. If I hadn't heard it, someone would have bitten into the blade. I called Cuisinart and told them what happened. They didn't care. All they did was said they'd send a new blade, free, right away so I could use the food processor. When they sent the new blade, it was an entirely new design, with no rivets. The blade should be recalled to alert people. It's BAD.

Tue, April 12, 2016 @ 1:42 PM

14. Keith wrote:
The same thing happened to my wife this morning when she was making a smoothie. It appears that: "Cuisinart, there is a problem!"

Thu, April 14, 2016 @ 1:58 PM

15. Patty wrote:
I just had the same thing happen this past weekend. Really upsetting. I will call Cuisinart and hope they send me a new better blade. You can post your product info on the Consumer Products Safety Commission site:
http://www.saferproducts.gov/

Tue, April 19, 2016 @ 10:36 AM

16. D. Silver wrote:
Same thing just happened to me, after I puréed a cream cheese mixture. My young child was cooking with me and I gave her a sample - then I noticed a strange shape poking up from the mixture on the spoon. Thank goodness I pulled the spoon away, because I almost fed her a shard of the blade (yes, cracked at the rivet point). I always inspect the parts after washing them, and there was no problem before. This is a huge liability problem!

Sat, July 30, 2016 @ 10:33 PM

17. Emily wrote:
Same thing happened to me while making hummus. Heard a clank sound, didn't think much of it until I saw a small quarter inch section of blade was missing as I washed it. I tried to find the broken piece in my hummus but couldn't, so I had to discard the whole batch :( I ordered a replacement blade. The new blade has only 2 plastic rivets instead of 4 metal rivets. Hopefully that is an improvement in the design!

Sat, September 3, 2016 @ 2:48 PM

18. Aubrey wrote:
This has happened to me ... twice!! Both times, someone bit into metal but no damage to teeth. Still, yikes!!

I love this food processor, so I can't decide if I should get rid of the whole thing or just continue to replace the blade once a year!

Mon, September 19, 2016 @ 6:40 PM

19. Dorothy wrote:
Same problem. We have only used our food processor on very simple tasks and probably only 10-15 times since purchase. As soon as we started it today, it made a grinding sound, as if a spoon was caught in the garbage disposal. We couldn't figure out what was making the sound and finished using it. We were pureeing fruit and when we poured it out, there was a sliver of metal left in there. Looked at our chopping blade, thinking the blade itself broke, and discovered that it came from the bottom. Like the other, it was a section between two rivets. Will call Cuisinart today.

Fri, November 25, 2016 @ 5:00 AM

20. Dorothy wrote:
Update: Spoke with Cuisinart Customer Service at 1-800-726-0190 and they are sending a replacement blade free of charge. They mentioned that this is a one time offer and there have been some design changes.

By the way, my model number is DLC-10S.

Fri, November 25, 2016 @ 6:21 AM

21. KIRK wrote:
I HAVE A 14 CUP PROCESSOR THAT MAY HAVE BEEN USED ONE TIME. WAS CLEANING BLADE AND NOTICED CRACKS AT THREE OF THE FOUR RIVETS. MADE IN CHINA. NOT VERY GOOD METALLURGY - IMHO. (CHINESE CHIT!)

WILL POST TO THE CONSUMER SAFETY. THIS IS NOT ACCEPTABLE FOR ANY TYPE OF FOOD PROCESSING IMPLEMENT.

Sat, November 26, 2016 @ 8:20 PM

22. mn wrote:
Cuisinart has issued a recall on the blade:

https://www.cuisinart.com/recall

Tue, December 13, 2016 @ 5:21 PM

23. Miffed wrote:
well, it happened to me too! Iam miffed if I want to buy new parts or spend less $, create garbage for the world - seems to be the best option. I hate this and \I hate not having the use of what I paid way more money for a few years ago.

Fri, March 3, 2017 @ 2:35 PM

24. TooLongToReplace wrote:
Like everyone I tried to register for a blade replacement mid December, just before the holidays and after an hour, the site let me through. I filled in all the information and it said a return number would be emailed to me. By the end of February I realized, that return number would never be sent. I called and was told that I can log in another replacement but would be put at the end of the line. I had no choice, so I did. The estimated time to get a new replacement blade: sometime late June 2017. Miffed, canceled the blade replacement and ordered a new KFP1466. It arrived within a few days and very happy to be up and running with a food processor again.

Thu, March 9, 2017 @ 2:01 PM

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