T.D.'s coffee pot caught fire but Cuisinart claims warranty void cuz they removed cover

This is my Cuisinart Sucks story:: Love, love, love this site!!!!!! Thank you. See our Cuisinart Sucks story. This is direct from my email, copied onto here. Their response comes first. Hmmm, what an offer. They offered me another fire hazard coffee maker for $5.00 more than I paid for it on Amazon, but they did offer free shipping even though I pd no shipping on Amazon. How nice! Got a Mr coffee at Walmart...bye bye Cuisinart.

Ms. Dxxx,

Thank you for your inquiry. We apologize for any inconvenience you may have experienced and would like you to know we do take these matters very seriously.
Based on the information you have provided, unfortunately you have voided your warranty by removing the cover or back from your unit. All our products are clearly marked on the cover or base of the unit warning consumers not to open. We encourage all our consumers to read our product manual which provides the consumers other safety tips. The only other option that we can offer to you is another unit at the cost of $59.95 and for your convenience we will waive all shipping and processing fees.

Sincerely,
Clint
Cuisinart Representative
________________________________________

Sent: Monday, February 07, 2011 11:54 A
To: Cuisinart Customer service
Subject: Product malfunction

We purchased a Cuisinart DCC-1100 series coffee maker from Amazon in June of 2009, so it is approximately 1 1/2 years old. Well to our amazement, something caught on fire in the bottom of our unit yesterday and filled our house with a horrid smell. Thank God my husband was near the unit when this happened, and we immediately unplugged the unit. If we had not been near the unit, it could have caught on fire and caused serious property damage or even potentially bodily injury damages. Well to my amazement, when we called in for a refund today, your customer service representative denied our warranty, because my husband had unscrewed the bottom of the unit to see would caught on fire. First of all, all he did was unscrew the bottom of the unit. He did not tamper with anything. Secondly, it does not state in the warranty clause of the instruction booklet that the warranty is null and void if the unit is opened by the owner. If you look at the reviews on Amazon, I am apparently not the only one that has had this happen to them. Obviously your product has a propensity to catch on fire, and should have been removed from the market, so this would not have happened to customers like myself. I feel it is negligent on your part to continue selling this unit. It is my opinion that we should be refunded in full for this unit, because you are selling a product that is known to have product defects. If I am not satisfied with your response, please be advised that I will go on Amazon, facebook and any other site that I can, and post very unfavorable reviews. I realize this product is only a $50 product, but the potential for serious damages or injuries warrants a better response from your company!

Posted on Tue, February 8, 2011 by T. D. filed under

16 comments (Add your own)

1. Neil wrote:: We also have a Cuisinart model DCC-1100 that would have caught fire this morning 5-16-11 had I not smelled the burning wiring and unplugged the unit. Our coffee maker is 1&1/2 years old.
Mon, May 16, 2011 @ 12:48 PM
2. The Perry's wrote:: Purchased The Cuisinart Premier Coffee series model DCC-1100 Approximately 4 to 6 months ago...aside from the ridiculous problem of getting water into the reservoir without spillage all over the counter top. We noticed a burnt taste similar to burnt wiring one day. I thought it might have been from the coffee we used. we switched coffee and the bad taste was gone.

On July 4th 2011 the Dc-1100 coffee maker started billowing smoke from the back of the unit (electrical Fire ) Luckily My wife was quick enough to pull the plug. The unit got hot enough to blister the coating on the built in hot plate. the Unit Continued To Smolder For Quite Some Time.

We put our six year old Mr. Coffee back into service.

After Researching This. I have Found That the Fire Hazard on the DCC-1100 Is a very Common Problem. Cuisinart Is Deffinately Matketing A Dangerous and Deffective Product.
Tue, July 5, 2011 @ 6:57 AM
3. The Perry's wrote:: Update.

We Took Our Defective DCC-1100 Coffee Maker Back To Where We Purchased It. When We Were Asked If We Wanted A Replacement The Answer Was( NO!!!)
We Had No Problem Returning The Item and Received Full Credit.

We Chose A food network coffee maker as a replacement. We Found no major complaints on this brand unfortunately like the Conair Cuisinart the Food Network Coffee Maker Is Also Made In China.

Bottom line we avoided the additional costs and agravation of dealing with cuisinart warranty service.
Wed, July 27, 2011 @ 7:38 AM
4. Ellen wrote:: My less than 2 year old Cuisinart DCC790 caught on fire this morning. My story is much the same as yours. Fortunately, I was in the laundry room next to the kitchen when I heard a Pop Pop, ran to the kitchen and saw the pot billowing with smoke and flames. I also was able to quickly unplug and throw it in a snow bank. If I had not been so close to the pot at the time of the fire, or gone to work, I believe it had the potential to burn the house down, or at the least cause a lot of damage. This appliance needs to be recalled before it is too late.
Fri, December 9, 2011 @ 8:25 PM
5. Charles wrote:: Our DCC-1200 turned 1 year old this month. We just heard popping sounds in the kitchen and saw smoke come from the bottom. It was plugged in but turned off. Had we been asleep or away, our house would have burned down.
Mon, December 26, 2011 @ 10:34 PM
6. Barbara wrote:: Same scenario as others here with our 6 month old Cuisenart. Popping, smoking, electrical burn smell. House may have burned had we not been home. Am reading too many similar complaints NOT to report to CPSC. The company should be held accountable for these defective products. Someone's family member may die if ALL of us neglect to make an official report to the CPSC. Do it today.
Wed, January 11, 2012 @ 9:31 PM
7. Jeff wrote:: Our same coffee maker just caught on fire and place smells of burnt plastic. Bought 11 months ago after reading nothing but good reviews online. Hope others read this site and take the warnings.
Sun, January 15, 2012 @ 8:46 PM
8. Ken wrote:: Gosh, this sounds familiar.
Ours started smoking, crackling, popping from the warming plate and about filled the kitchen with a smoke that made it nearly impossible to breath.
Unplugged it and it eventually quit smoking.
Called Cuisenart 2 times, talked to 2 different people and they both said they were not familiar with any problems with them.
They also said it was safe because it had a failsafe that would prevent it from catching fire. Well, I am an ex firefighter and I know when something is about to go up in flames and this was one.
BULL Pucky
We did get ours replaced because it was only 6 months old and we also had an extended warranty.
Now there is a new one setting on the counter that no one would dream of using unless there was someone there to watch and unplug it should something happen.
Not so safe or automatic when it requise supervision.
Sun, February 19, 2012 @ 7:01 AM
9. Billy Kibbey wrote:: Ditto. My dcc1100 went up in smoke today. Just like the others I was nearby and threw it out in the yard to get it out before it went up in flames.
Fri, March 23, 2012 @ 10:28 PM
10. Kevin wrote:: Ours just burnt this morning! I have the Cuisinart DCC1200. Started crackling, smoking and SMELLING. Luckily I was standing directly next to it. We will see what Cuisinart says???
Tue, April 17, 2012 @ 6:06 AM
11. Pat wrote:: Our model 1200 almost caught fire yesterday. Luckily I was home and smelled it burning and unplugged it before it went up in flames. If it had happened the previous day, we would have been gone and the house may have burned. Shame on Cuisinart for continuing to sell this product with no warning.
Fri, April 27, 2012 @ 9:22 AM
12. Debbie wrote:: Our Cuisinart DC1200 coffee make caught fire this morning. Thank God I was home. Just like all of the other stories, the device popped and filled the kitchen with smoke. Even after I unplugged the coffee maker the fire continued on. I was able to get it outside so that it could burn out. It was raining so I didn't get the hose and spray it down. It continued to smoke for another 10 mins. The thought of what could have happened to my home and pets had I not been home is a nerve shaking experience. I have found report after report of fires with this product. Why is it still on the market? I will not purchase another cuisinart product.
Tue, May 1, 2012 @ 3:20 PM
13. Brad S. wrote:: Model DCC1200 programmable automatic 12 cup coffee maker, 18 months old/in service. Identical scenario, thankfully I was home in an adjacent room when I heard the unusual popping and crackling noise coming from the kitchen. After observing copious amounts of bluish smoke pouring out of unit, I unplugged it before things got out of hand. I have submitted a report to the CPSC and intend to hammer Cuisinart hard for a full refund, NOT a replacement unit with which to burn down my house! Reading comments on Amazon.com, there seems to be multiple fire hazard stories across multiple Cuisinart coffee maker models, not just this one. Where is their product backing, their responsibility to consumer safety? Time for a recall, don't you think?
Fri, May 4, 2012 @ 10:12 PM
14. Deedra B. wrote:: I'm amazed at the stories I have found on the internet relating to the Cuisinart coffee makers. Ours did exactly that same thing that is explained in all stories I have read so far. The scary thing is I was getting ready to walk out the door and leave my children alone at the house. (my oldest one is 13). I heard this gurgling sound that wouldn't stop. Saw the smoke and unplugged it. WHAT IF I HAD LEFT THE HOUSE WITH MY KIDS HERE?? I feel like filing a lawsuit for that reason alone! I searched "cuisinart coffee maker caught fire" and have read 23 stories in the last 5 minutes. THESE GO BACK TO 2008. What is wrong with this company that they have ignored these complaints for all these years?? I guess it will take a tragedy to bring them to their senses. Thankfully it wasn't mine. As someone mentioned, I urge everyone to post their stories on all websites they can think of. Even if you didn't purchase through them. (ie Amazon, CPSC, etc) I'm also posting on Consumer Reports. We've got to get the word out.
Sun, May 13, 2012 @ 10:31 AM
15. Sweeneys wrote:: We just want to add another of the same story. Our just over one year-old DCC-1100 Cuisinart coffeemaker, started crackling and popping, followed by horrible smelling electrical smoke. Fortunately, we were home and immediately unplugged it and took it outside. The thing is fried. We were faithful about cleaning it when the clean light came on and had no forewarning that anything was wrong with the unit before this fateful event.
Tue, May 15, 2012 @ 12:31 PM
16. Boni wrote:: Found this site while googling Cuisinart coffeemaker fires. It happened to us today as well with our DCC-1100. Amazed at how common this experience is. We were fortunate to be home when it happened, but if it had occured less than an hour later our house could have burned down with our son and our pets.
Thu, May 17, 2012 @ 10:12 AM

Add a New Comment

Your Name:

Your Email/URL (Optional):

Your Comment:

Enter the code you see below:
code

Comment Guidelines: No HTML is allowed. Off-topic or inappropriate comments will be edited or deleted. Thanks.

T.D.'s coffee pot caught fire but Cuisinart claims warranty void cuz they removed cover - Cuisinart® Sucks