T.D.'s coffee pot caught fire but Cuisinart claims warranty void cuz they removed cover
This is my Cuisinart Sucks story:: Love, love, love this site!!!!!! Thank you. See our Cuisinart Sucks story. This is direct from my email, copied onto here. Their response comes first. Hmmm, what an offer. They offered me another fire hazard coffee maker for $5.00 more than I paid for it on Amazon, but they did offer free shipping even though I pd no shipping on Amazon. How nice! Got a Mr coffee at Walmart...bye bye Cuisinart.
Thank you for your inquiry. We apologize for any inconvenience you may have experienced and would like you to know we do take these matters very seriously.
Based on the information you have provided, unfortunately you have voided your warranty by removing the cover or back from your unit. All our products are clearly marked on the cover or base of the unit warning consumers not to open. We encourage all our consumers to read our product manual which provides the consumers other safety tips. The only other option that we can offer to you is another unit at the cost of $59.95 and for your convenience we will waive all shipping and processing fees.
Sent: Monday, February 07, 2011 11:54 A
To: Cuisinart Customer service
Subject: Product malfunction
We purchased a Cuisinart DCC-1100 series coffee maker from Amazon in June of 2009, so it is approximately 1 1/2 years old. Well to our amazement, something caught on fire in the bottom of our unit yesterday and filled our house with a horrid smell. Thank God my husband was near the unit when this happened, and we immediately unplugged the unit. If we had not been near the unit, it could have caught on fire and caused serious property damage or even potentially bodily injury damages. Well to my amazement, when we called in for a refund today, your customer service representative denied our warranty, because my husband had unscrewed the bottom of the unit to see would caught on fire. First of all, all he did was unscrew the bottom of the unit. He did not tamper with anything. Secondly, it does not state in the warranty clause of the instruction booklet that the warranty is null and void if the unit is opened by the owner. If you look at the reviews on Amazon, I am apparently not the only one that has had this happen to them. Obviously your product has a propensity to catch on fire, and should have been removed from the market, so this would not have happened to customers like myself. I feel it is negligent on your part to continue selling this unit. It is my opinion that we should be refunded in full for this unit, because you are selling a product that is known to have product defects. If I am not satisfied with your response, please be advised that I will go on Amazon, facebook and any other site that I can, and post very unfavorable reviews. I realize this product is only a $50 product, but the potential for serious damages or injuries warrants a better response from your company!
Posted on Tue, February 8, 2011
by T. D. filed under