T.D.'s coffee pot caught fire but Cuisinart claims warranty void cuz they removed cover

This is my Cuisinart Sucks story:: Love, love, love this site!!!!!! Thank you. See our Cuisinart Sucks story. This is direct from my email, copied onto here. Their response comes first. Hmmm, what an offer. They offered me another fire hazard coffee maker for $5.00 more than I paid for it on Amazon, but they did offer free shipping even though I pd no shipping on Amazon. How nice! Got a Mr coffee at Walmart...bye bye Cuisinart.

Ms. Dxxx,

Thank you for your inquiry. We apologize for any inconvenience you may have experienced and would like you to know we do take these matters very seriously.
Based on the information you have provided, unfortunately you have voided your warranty by removing the cover or back from your unit. All our products are clearly marked on the cover or base of the unit warning consumers not to open. We encourage all our consumers to read our product manual which provides the consumers other safety tips. The only other option that we can offer to you is another unit at the cost of $59.95 and for your convenience we will waive all shipping and processing fees.

Cuisinart Representative

Sent: Monday, February 07, 2011 11:54 A
To: Cuisinart Customer service
Subject: Product malfunction

We purchased a Cuisinart DCC-1100 series coffee maker from Amazon in June of 2009, so it is approximately 1 1/2 years old. Well to our amazement, something caught on fire in the bottom of our unit yesterday and filled our house with a horrid smell. Thank God my husband was near the unit when this happened, and we immediately unplugged the unit. If we had not been near the unit, it could have caught on fire and caused serious property damage or even potentially bodily injury damages. Well to my amazement, when we called in for a refund today, your customer service representative denied our warranty, because my husband had unscrewed the bottom of the unit to see would caught on fire. First of all, all he did was unscrew the bottom of the unit. He did not tamper with anything. Secondly, it does not state in the warranty clause of the instruction booklet that the warranty is null and void if the unit is opened by the owner. If you look at the reviews on Amazon, I am apparently not the only one that has had this happen to them. Obviously your product has a propensity to catch on fire, and should have been removed from the market, so this would not have happened to customers like myself. I feel it is negligent on your part to continue selling this unit. It is my opinion that we should be refunded in full for this unit, because you are selling a product that is known to have product defects. If I am not satisfied with your response, please be advised that I will go on Amazon, facebook and any other site that I can, and post very unfavorable reviews. I realize this product is only a $50 product, but the potential for serious damages or injuries warrants a better response from your company!

132 comments (Add your own)

1. Neil wrote:
We also have a Cuisinart model DCC-1100 that would have caught fire this morning 5-16-11 had I not smelled the burning wiring and unplugged the unit. Our coffee maker is 1&1/2 years old.

Mon, May 16, 2011 @ 12:48 PM

2. The Perry's wrote:
Purchased The Cuisinart Premier Coffee series model DCC-1100 Approximately 4 to 6 months ago...aside from the ridiculous problem of getting water into the reservoir without spillage all over the counter top. We noticed a burnt taste similar to burnt wiring one day. I thought it might have been from the coffee we used. we switched coffee and the bad taste was gone.

On July 4th 2011 the Dc-1100 coffee maker started billowing smoke from the back of the unit (electrical Fire ) Luckily My wife was quick enough to pull the plug. The unit got hot enough to blister the coating on the built in hot plate. the Unit Continued To Smolder For Quite Some Time.

We put our six year old Mr. Coffee back into service.

After Researching This. I have Found That the Fire Hazard on the DCC-1100 Is a very Common Problem. Cuisinart Is Deffinately Matketing A Dangerous and Deffective Product.

Tue, July 5, 2011 @ 6:57 AM

3. The Perry's wrote:

We Took Our Defective DCC-1100 Coffee Maker Back To Where We Purchased It. When We Were Asked If We Wanted A Replacement The Answer Was( NO!!!)
We Had No Problem Returning The Item and Received Full Credit.

We Chose A food network coffee maker as a replacement. We Found no major complaints on this brand unfortunately like the Conair Cuisinart the Food Network Coffee Maker Is Also Made In China.

Bottom line we avoided the additional costs and agravation of dealing with cuisinart warranty service.

Wed, July 27, 2011 @ 7:38 AM

4. Ellen wrote:
My less than 2 year old Cuisinart DCC790 caught on fire this morning. My story is much the same as yours. Fortunately, I was in the laundry room next to the kitchen when I heard a Pop Pop, ran to the kitchen and saw the pot billowing with smoke and flames. I also was able to quickly unplug and throw it in a snow bank. If I had not been so close to the pot at the time of the fire, or gone to work, I believe it had the potential to burn the house down, or at the least cause a lot of damage. This appliance needs to be recalled before it is too late.

Fri, December 9, 2011 @ 8:25 PM

5. Charles wrote:
Our DCC-1200 turned 1 year old this month. We just heard popping sounds in the kitchen and saw smoke come from the bottom. It was plugged in but turned off. Had we been asleep or away, our house would have burned down.

Mon, December 26, 2011 @ 10:34 PM

6. Barbara wrote:
Same scenario as others here with our 6 month old Cuisenart. Popping, smoking, electrical burn smell. House may have burned had we not been home. Am reading too many similar complaints NOT to report to CPSC. The company should be held accountable for these defective products. Someone's family member may die if ALL of us neglect to make an official report to the CPSC. Do it today.

Wed, January 11, 2012 @ 9:31 PM

7. Jeff wrote:
Our same coffee maker just caught on fire and place smells of burnt plastic. Bought 11 months ago after reading nothing but good reviews online. Hope others read this site and take the warnings.

Sun, January 15, 2012 @ 8:46 PM

8. Ken wrote:
Gosh, this sounds familiar.
Ours started smoking, crackling, popping from the warming plate and about filled the kitchen with a smoke that made it nearly impossible to breath.
Unplugged it and it eventually quit smoking.
Called Cuisenart 2 times, talked to 2 different people and they both said they were not familiar with any problems with them.
They also said it was safe because it had a failsafe that would prevent it from catching fire. Well, I am an ex firefighter and I know when something is about to go up in flames and this was one.
BULL Pucky
We did get ours replaced because it was only 6 months old and we also had an extended warranty.
Now there is a new one setting on the counter that no one would dream of using unless there was someone there to watch and unplug it should something happen.
Not so safe or automatic when it requise supervision.

Sun, February 19, 2012 @ 7:01 AM

9. Billy Kibbey wrote:
Ditto. My dcc1100 went up in smoke today. Just like the others I was nearby and threw it out in the yard to get it out before it went up in flames.

Fri, March 23, 2012 @ 10:28 PM

10. Kevin wrote:
Ours just burnt this morning! I have the Cuisinart DCC1200. Started crackling, smoking and SMELLING. Luckily I was standing directly next to it. We will see what Cuisinart says???

Tue, April 17, 2012 @ 6:06 AM

11. Pat wrote:
Our model 1200 almost caught fire yesterday. Luckily I was home and smelled it burning and unplugged it before it went up in flames. If it had happened the previous day, we would have been gone and the house may have burned. Shame on Cuisinart for continuing to sell this product with no warning.

Fri, April 27, 2012 @ 9:22 AM

12. Debbie wrote:
Our Cuisinart DC1200 coffee make caught fire this morning. Thank God I was home. Just like all of the other stories, the device popped and filled the kitchen with smoke. Even after I unplugged the coffee maker the fire continued on. I was able to get it outside so that it could burn out. It was raining so I didn't get the hose and spray it down. It continued to smoke for another 10 mins. The thought of what could have happened to my home and pets had I not been home is a nerve shaking experience. I have found report after report of fires with this product. Why is it still on the market? I will not purchase another cuisinart product.

Tue, May 1, 2012 @ 3:20 PM

13. Brad S. wrote:
Model DCC1200 programmable automatic 12 cup coffee maker, 18 months old/in service. Identical scenario, thankfully I was home in an adjacent room when I heard the unusual popping and crackling noise coming from the kitchen. After observing copious amounts of bluish smoke pouring out of unit, I unplugged it before things got out of hand. I have submitted a report to the CPSC and intend to hammer Cuisinart hard for a full refund, NOT a replacement unit with which to burn down my house! Reading comments on Amazon.com, there seems to be multiple fire hazard stories across multiple Cuisinart coffee maker models, not just this one. Where is their product backing, their responsibility to consumer safety? Time for a recall, don't you think?

Fri, May 4, 2012 @ 10:12 PM

14. Deedra B. wrote:
I'm amazed at the stories I have found on the internet relating to the Cuisinart coffee makers. Ours did exactly that same thing that is explained in all stories I have read so far. The scary thing is I was getting ready to walk out the door and leave my children alone at the house. (my oldest one is 13). I heard this gurgling sound that wouldn't stop. Saw the smoke and unplugged it. WHAT IF I HAD LEFT THE HOUSE WITH MY KIDS HERE?? I feel like filing a lawsuit for that reason alone! I searched "cuisinart coffee maker caught fire" and have read 23 stories in the last 5 minutes. THESE GO BACK TO 2008. What is wrong with this company that they have ignored these complaints for all these years?? I guess it will take a tragedy to bring them to their senses. Thankfully it wasn't mine. As someone mentioned, I urge everyone to post their stories on all websites they can think of. Even if you didn't purchase through them. (ie Amazon, CPSC, etc) I'm also posting on Consumer Reports. We've got to get the word out.

Sun, May 13, 2012 @ 10:31 AM

15. Sweeneys wrote:
We just want to add another of the same story. Our just over one year-old DCC-1100 Cuisinart coffeemaker, started crackling and popping, followed by horrible smelling electrical smoke. Fortunately, we were home and immediately unplugged it and took it outside. The thing is fried. We were faithful about cleaning it when the clean light came on and had no forewarning that anything was wrong with the unit before this fateful event.

Tue, May 15, 2012 @ 12:31 PM

16. Boni wrote:
Found this site while googling Cuisinart coffeemaker fires. It happened to us today as well with our DCC-1100. Amazed at how common this experience is. We were fortunate to be home when it happened, but if it had occured less than an hour later our house could have burned down with our son and our pets.

Thu, May 17, 2012 @ 10:12 AM

17. Brian. Medina Ohio wrote:
Our Cuisinart burned up this morning, can't imagine if I wasn't home. I won't buy that brand again! Just more China crap.

Thu, June 14, 2012 @ 7:57 PM

18. Paula wrote:
Add this household to the list! Luckily I was also in the kitchen when the coffee maker just suddenly started burning and smoking from the bottom. We were able to quickly get it outside. I will now be warning my daughter and son-in-law who have the same maker! You're off our list Cuisinart.

Sat, June 16, 2012 @ 7:27 AM

19. judybee wrote:
Yep. Same thing here. We've had ours for 7 years without a problem and then yesterday the coffee in the pot (5 cups) started to BOIL. I noticed the gurgling sound and went to the machine -- unplugged it and found black plumes of smoke (electrical/plastic burning smell) coming from the hotplate. Like everyone else mentioned, I was LUCKY to have been nearby -- the situation could have been much worse.

After reading so many similar complaints, I've decided to the machine back to the store (without any expectation of compensation) -- I feel Cuisinart will listen more closely to the businesses that carry their products than individual consumers.

Mon, June 25, 2012 @ 11:09 PM

20. jan jesse wrote:
We had our fire today..not fire,, just all the smoke and horrid smell..Mine was a gift from someone who also had a the same issue 2 months ago and called to warn me.. a friend of theirs also had the same problem..who keeps receipts that long? From what I have read here, cuissanart really doesn't care and is probably still selling them.

Wed, July 18, 2012 @ 2:28 PM

21. Joe Cup wrote:
Our Cuisinart Coffee maker did the exact same thing as all of the others have claimed. Acrid smoke began to billow out from the plate warmer and bottom of the unit. Thank goodness that we were home to unplug it and get it out of the house in time before disaster! This unit is DANGEROUS!!!

Sat, July 21, 2012 @ 1:16 PM

22. Concerned mother wrote:
I am blown away after reading all these comments, especially when they started almost a year and a half ago and there have been no recalls yet of this dangerous product. Like many of the others here, we purchased this product based on good reviews after owning our old coffee maker for 13 years. We've had this one for only 18 months and this morning after I made my coffee, I too heard a popping noise and then smelled this horrendous smell of burning plastic. Ours seemed to be smoking from the back of the unit. It continued to reek even after I turned it off and unplugged it from the wall so I had to put it outside. My 3 and 7 year old children were immediately complaining of nausea. Even with the chilly weather, I opened every window in the house to get the toxic smell out. It's been almost 4 hours now and I STILL faintly smell it. This can't be good to breathe and as many others have pointed out here, what if this had caught fire while I had run my kids to the bus stop? Someone else mentioned that it happened when their coffee pot wasn't even in use! We were gone on vacation for a week this year too and have 3 cats that could have perished in a house fire. Very scary product. Hoping the CPSC will do something soon to prevent a needless tragedy.

Tue, September 18, 2012 @ 10:57 AM

23. CTK wrote:
Same story here my unit is 20 months old. This morning after the 2nd pot had brewed billows of smoke and horrid electrical smell came from base of the unit. I was standing there pouring a cup of fresh brewed coffee so immediately unplugged the unit. It continued to smoke for 2-3 minutes and then stopped. I really liked the coffee that this brewer made but now I am afraid to ever use it again or to get a new one and risk same thing. Fortunately, I am in habit of unplugging the unit every time I leave for work each morning. This sucks $130.00 for a coffee maker that only lasted 20 months.

Sun, October 14, 2012 @ 11:31 AM

24. Jane-Michigan wrote:
Same story as most of the other comments. This afternoon my husband made a fresh pot of coffee in our Cusinart coffee maker. It is only a year old. A half hour later I was talking on the phone when all of a sudden a horrid smell consumed my whole kitchen. I ran over to the coffee maker and unplugged it. The coffee pot was very hot and the smell made me extremely nauseated. After reading numerous reports of similar incidents, I cannot believe this product is still on the market. I was ready to leave the house to run errands. What if I had not been in the house? Tonight, the smell still lingers, and I am still feeling nauseated.

Wed, November 28, 2012 @ 6:46 PM

25. ange wrote:
Same exact thing everyone else describes happened to me yesterday. Boiling coffee, smoke from cord, acrid electrical smell. Lucky we were home. I was horrified to get online and see that this I obviously a known problem. Cuisinart claims to have no knowledge. Any lawyers here? May be time for class action, if the CPSC is unwilling to act.

Sun, December 9, 2012 @ 6:25 AM

26. James wrote:
Had the same thing happen to us yesterday. Still waiting to hear back from cuisinart about it. Meanwhile filed this complaint with the consumer protection agency:

I have a Cuisinart DCC 1200 coffee maker that started to smoke and get very hot yesterday. I was home to unplug it but believe it would have caught fire and may have burned my house down had it gone unnoticed. A brief look online shows that this is an ongoing issue affecting MANY consumers over a long period of time. Something needs to be done. Its a wonderful coffee maker apart from the whole burn my house down and ruin my life thing. Please hold their feet to the fire. If there's no fire around to hold their feet to you could just use one of their coffee makers to start one. Thank you!!

Thu, December 13, 2012 @ 2:26 PM

27. James wrote:
Had the same thing happen to us yesterday. Still waiting to hear back from cuisinart about it. Meanwhile filed this complaint with the consumer protection agency:

I have a Cuisinart DCC 1200 coffee maker that started to smoke and get very hot yesterday. I was home to unplug it but believe it would have caught fire and may have burned my house down had it gone unnoticed. A brief look online shows that this is an ongoing issue affecting MANY consumers over a long period of time. Something needs to be done. Its a wonderful coffee maker apart from the whole burn my house down and ruin my life thing. Please hold their feet to the fire. If there's no fire around to hold their feet to you could just use one of their coffee makers to start one. Thank you!!

Thu, December 13, 2012 @ 2:26 PM

28. Leslie wrote:
Same thing happened to us today with our DCC1200 coffeemaker. I was in the room next to the kitchen and heard a popping sound, then saw smoke coming from the warming plate and smelled burning. I unplugged the unit and was so thankful I didn't see flames. I am disappointed because of the price I paid for this coffeemaker and will not buy Cuisinart products again.

Sun, December 16, 2012 @ 6:49 PM

29. james wrote:
Coffee maker JUST 12 months old caught fire. Terrible small very hot! From everyone Else's horror stories I won't even bother with them again. There products are junk. They should replace these units at no cost to the consumer. It was bought at Sears last xmas.

Sat, December 22, 2012 @ 9:17 AM

30. paula byrd wrote:
I purchased a Cuisinart DCC-2200 and it is approximately 2 years old. Thank goodness I was home. I was preparing breakfast and noticed my Cuisinart coffee pot started to make popping noises and smoke was coming from the bottom of the pot. I realized it had caught on fire so I unplugged the pot and put it in the sink. Again, thank goodness I was home! My house would have burnt down!!!

Sun, January 6, 2013 @ 10:57 AM

31. Suzanne Kane wrote:
I was going to purchase one of these coffee makers from Cuisinart, but after Googling these problems and reading up on them here and on Amazon, I'm going with another brand!

Tue, January 29, 2013 @ 11:19 AM

32. seattle coffee lover wrote:
Saw this site and had to add to it.
I have a Cuisinart fully auto grind and brew. I must say thought it was over all a 8/10 coffee maker, it was convenient and fairly easy to use. But then this morning it COUGHT ON FIRE!!
well kind of, it was billowing smoke and supper hot to the touch. Kinda like a FIRE!! I like coffee not fires. No more Cuisinarts for me..

Tue, January 29, 2013 @ 9:48 PM

33. BJ wrote:
same thing this morning with our cuisinart DGB 700 series (3 years old)started smokeing then smell of buring wires thank goodness i was sitting here waiting for it to brew i called the company they offered a replacement like i want there product in my home now i was like no thanks and asked if they wanted me to send mine to them she said no just toss it i was kinda shocked thought they would want it back to check it out im just glad i was home and not out or in the shower i wouldnt have a house right now

Mon, February 11, 2013 @ 4:11 PM

34. Kelley Ragan wrote:
Great to see these posts! I was getting ready for work and heard what I thought was a coffee pot run over. I dashed to the kitchen to a pot of coffee that was boiling so hard that it was scary to pick up. The plate was so hot that it glowed red and smoked. My kitchen smelled like burned plastic and smoke. I pulled open the sliding glass door so the smoke alarm wouldn't go off. Glad I hadn't gotten in the shower yet. I would have been standing out in a foot of snow with nothing on but a towel as I watched my house burn. .

Sun, February 24, 2013 @ 5:41 PM

35. Jon Rennie wrote:
My Cuisinart DCC-2205TN just caught on fire this morning. Filled the kitchen with smoke. Luckily we were all up and in the kitchen. What is going on with this company? I plan to call later this morning and give them a piece of my mind. This is completely unacceptable.

Fri, March 15, 2013 @ 7:10 AM

36. Jiri Weiss wrote:
Just like the others, my 1.5-year old Cuisinart Coffee Maker started smoking from the hot plate under the carafe this morning. Luckily I was here and unplugged it. From reading the posts above this product is a real fire hazard and should be recalled. I have had bad luck with Cuisinart products in the last few years: I had a juicer that gave the ghost after a year. I would much rather pay a bit more for products that last. It's very wasteful and harmful to the planet to have to replace small appliances every couple of years!

Sat, March 16, 2013 @ 11:56 AM

37. Marie Magdala Prinston wrote:
On Saturday march 9 , 2013 , my 3 months coffee maker Cuisinart which I loved so much burnt my right hand. I was making coffee on Saturday morning for the family when I realize that the coffee was not going coming to the glass carafe. I waited a few minutes because I could hear the water brewing . Nothing came down. Then I decided to open the cover because my model doesn't have any button to press to release the cove. I had to use my hand and BOOOOFFFF. Hot vapor blew into my right hand with so much pressure. Thank God my face wasn't too close. I sustained a serious burnt and I reported to the Cuisinart company. My co-workers made comment how my hand looked disgusting. I had a huge blister and my daughter is terrified of me. She doesn't want to eat if I touch her food. I expect to be contacted by their claim department or...else. I got myselt a new coffee maker, same brand though but way refined and safe. The programmable perfect temp Brew.

Sat, March 16, 2013 @ 3:07 PM

38. Weezey wrote:
I too, on Easter Sunday had been brewing coffee for guests when my model DCC1200 started smoking. It did not blow the GFI outlet either. It's less than a year old! I will be contacting them along with Consumer Reports and the Consumer Product Safety Admin. This product should not continue to be sold!

Sun, March 31, 2013 @ 2:33 PM

39. Deanna wrote:
Same story - smoke coming out of the back of unit at electrical cord, terrible smell, etc. Our model is a DCC-1150. Customer service offered no apologies and was all biz about sending UPS out here to pick up the defective unit before we can get a replacement. The burden is on me to box it up and have it waiting for UPS who will arrive in the next 5-7 days. Question why they couldn't just email me a prepaid packaging so I can have the burnt-offerings out of my house.

Thu, April 4, 2013 @ 7:26 AM

40. Renee wrote:
This morning it happened to us. We were about to leave the house for church when our Cuisinart Coffeemaker DGB-700 began overheating, billowinjg smoke. A horrendous smell of burning plastic filled the kitchen. I reached through the smoke, dove for the plug and pulled it from the wall. The smell has lingered for the past four hours. Even though it's only 45 degrees outside, we should probably open the windows lest we asphyxiate ourselves.

Sun, April 21, 2013 @ 2:25 PM

41. M. Downs wrote:
Same exact thing here, this morning. My son heard the coffee pot making a loud noise. I went over to investigate and saw the coffee at a tremendous boil. Smoke was coming out of the back and bottom and a horrible burnt plastic smell was very noticeable. I unplugged the machine and put it out on the driveway

Tue, April 23, 2013 @ 8:01 AM

42. Sully wrote:
Add us to the list! DCC-1100 went up in smoke this morning. Stinky stuff...I sent off an email to Conair...I imagine at best I'll be offered a new one no charge but I'll be honest - I don't want another one in my house lest it burn it down with my family in it.

Sun, May 12, 2013 @ 4:54 PM

43. Claudia Pienta wrote:
Exact same thing here . . . this morning. Started my coffee this morning as usual . . . and walked out of the room for about five minutes. I smelled something burning (already had a house fire years ago) and ran into the kitchen . . . I saw the smoke coming from the coffee pot . . . I picked up the freshly brewed coffee pot put it on the countertop and a small flame started . . . I put the flame out and then put the coffee maker out . . . outside on the deck. The house smells horrible. Thank God I was home.

Tue, May 14, 2013 @ 9:14 AM

44. Patrick Gamet wrote:
Same here. This morning, heard a strange noise coming from my DCC-1200 and found the coffee was boiling vigorously, and smoke was coming from the unit. I immediately unplugged it. I have two young children and am very thankful we were home!

Sat, June 8, 2013 @ 10:52 AM

45. Ben J. wrote:
My Cuisinart coffee maker did the same thing this morning. Heard loud popping noises in the kitchen and found the coffee boiling in the pot and smoke billowing from the unit.
I normally leave the coffee on while I take the dog for a walk in the morning. Luckily this happened before we left for our walk, or we would have come home to a burning house.

Sun, June 23, 2013 @ 10:56 AM

46. Debbie P wrote:
Turned my Coffee on this morning went to wait on the couch and starting hearing loud popping noises and coffee boiling. To my amazement when I went in I found the burner glowing bright red and everything burning.. Electrical Smoke smell filled my house... I called Cuisinart to tell them and they offered me a replacement unit.. Same make and model. after reading these reviews I can see the model I have (DCC-1200) is still a huge issue and it seems like they don't care. I'm going to be afraid to use the replacement now!

Sun, July 14, 2013 @ 9:07 PM

47. Betty wrote:
Turned on my coffee this morning, took the dog for a walk, came in, poured my coffee and sat at my desk off the kitchen. Suddenly I heard popping sounds. I went into the kitchen, the plate was red hot, the kitchen smelled of electrical fire. Unplugged the unit, ran outside with it and turned the hose on it. I am still shaking and the smell is very frightening. I will be telling everyone I know to avoid this brand at all costs. I googled my cuisinart coffee maker went on fire and this was the first site that came up. How can they continue to sell this.

Mon, July 15, 2013 @ 5:39 AM

48. Dissatified customer wrote:
I can't belive how customer insensitive Cuisinart is regarding this DCC-1200 coffee maker lemon I purchase a few years ago. How gracious of the Cusinart customer service manager (Cynthia) was in telling me I need to pay to ship this garbage to Arizona. She basically said the overheating of the unit was my fault and alluded to the fact that I wasn't performing proper maintenanace on the machine by routinely flushing the system. I was doing this religiously by th way. Its unfathomable that this prouduct could of burnt my home down, but their canned, disingenous response that they were sorry rang hollow. I will NEVER purchase anything from them ever again. To bad, that they have alienated a customer forever over a $70 purchase. Good riddance Cuisinart.

Sun, July 21, 2013 @ 3:22 PM

49. Kathy A wrote:
My experience with our 2 year old Cuisinart coffee maker is similar to everyone else. As I was cleaning up the morning dishes, smoke was filling my kitchen and I thought that perhaps there was a fire outside since it is summer and the windows are open. I looked around and saw smoke coming from the coffeemaker. I was shocked! The stainless steel carafe was toast. It was so hot I could barely get near it to shut it off. I am so grateful that I was in the kitchen to take care of it promptly. Until I found this site and started researching I thought my experience was a fluke - WOW - and I haven't been any recalls. Thank God . ...

Mon, August 5, 2013 @ 6:20 PM

50. Brad wrote:
Same exact thing for me today. Coffee maker popped And smoke poured out of it and filled my house with horrible smoke. Someone needs to file a class action lawsuit against them!

Tue, August 6, 2013 @ 8:52 AM

51. Matt wrote:
Add another one to the list. Less than 2 years old, heater plate shorted out and luckily I was home or it would have been tragic. Overheated and caught fire.

Wed, August 7, 2013 @ 9:10 AM

52. lydia wrote:
yup,this is my second CUISINART and the last. It is less than year old, and the smoke is overwhelming.\
MY LAST CUISINART.At this price, I would rather get quality

Sat, August 24, 2013 @ 6:01 PM

53. Joan L. wrote:
My DCC-1200 Series just burned up, immediately smoking up the kitchen. It was less than 2 years old. Fortunately I was standing there and was able to get it outside immediately. I see I am in good company with this disgusting and dangerous problem!! Having read about the denial of the company, I do not plan to try to return it. Plus it was purchased at a Macy's store in Scottsdale, AZ (I am currently in KS). BUT I am going to advertise everywhere possible about the dangers of this product.

Sun, September 1, 2013 @ 10:22 AM

54. Sue A. wrote:
Oh my gosh! My DCC-790 (2009) tried to burn up this morning. I heard a ticking sound that turned out to be the last half cup of coffee boiling away. It was 2 hours after the coffee had been made and the unit lights were off. But instead of turning off, it was super heating the warming plate. Smoke was billowing out of the warming plate. I unplugged the unit and put it on my patio. It continued to smoke until I poured water onto the plate. Very scary! I just happened to be in the kitchen when this happened. I already had issues with the grinder getting clogged all the time and had quit using that feature 2 years ago. I can't believe all the other stories that are posted here, I'm going to get a Mr. Coffee.

Wed, September 11, 2013 @ 1:33 PM

55. Sherrill wrote:
EXACT thing happened just this morning. I kept hearing a popping or sizzling sound and turned around and horrible smelling smoke was pouring from my Cuisinart coffee maker. I unplugged it and threw it outside and it kept pouring smoke for a while. I too went to walmart and bought a Mr. Coffee. I am very disappointed in Cuisinart and will not buy another.

Wed, September 18, 2013 @ 5:59 PM

56. Marie Magdala Prinston wrote:
A woman by the name of Gail Zuber basically got in touch with me . She was cold as a dead soul and never acknowledged the fact that I had sustained a serious burn using that coffee maker . All her concerns were for me to send the coffee maker to Conair. Against legal advice, I decided to send it back. LATER ON,I received a copy of the users' guide with a letter insinuating that I have misused the model defective product. I was so offended and I have not followed up with my intentions of filing a lawsuit to them. Their claim department never reached out to me after that to find out how I was recuperating. I never failed so let down by a company as much as Cuisinart/ Conair handled that incident. I reached out to QVC, where the coffee maker was purchased and I cannot wait for the outcome of a massive BAN of that product.
Maybe a class action lawsuit needs to be file against Cuisinart for them to get the BIGGER PICTURE.

Mon, September 23, 2013 @ 8:48 PM

57. Marie Magdala Prinston wrote:
A woman by the name of Gail Zuber basically got in touch with me . She was cold as a dead soul and never acknowledged the fact that I had sustained a serious burn using that coffee maker . All her concerns were for me to send the coffee maker to Conair. Against legal advice, I decided to send it back. LATER ON,I received a copy of the users' guide with a letter insinuating that I have misused the model defective product. I was so offended and I have not followed up with my intentions of filing a lawsuit against them. Their claim department never reached out to me after that to find out how I was recuperating. I never felt so let down by such a big company as much as Cuisinart/ Conair and how they POORLY handled that incident. I reached out to QVC, where the coffee maker was purchased and I cannot wait for the outcome of a massive BAN of that product.
Maybe a class action lawsuit needs to be file against Cuisinart to get the BIGGER PICTURE

Mon, September 23, 2013 @ 8:55 PM

58. william rogers wrote:
29 SEP 2013 aprox 0930am- This morning after making a 1/2 pot of coffee, I drank 2 mugs and was reading the news, when I heard popping noises coming from the coffeemaker. I investigated, it was smoking, obvious electrical fire in development, unplugged it and placed it on the back deck, sprinkled it with water from the flower watering can. Definitely a close call. P.S. I drank the remainder of the pot with !/2 and 1/2. Maybe a Meleta system.

Sun, September 29, 2013 @ 4:58 PM

59. Ellen wrote:
Same thing here, went upstairs to get ready for an appointment. There was a acrid electrical smell. My husband ran and unplugged it and took it outside. I will call today and see what they say. Dangerous!

Mon, October 14, 2013 @ 7:01 AM

60. glenn wrote:
I smelled burning plastic when I was making coffee and then the next day it wouldn't work. Light comes on, clock works but it doesn't brew. Thought to look on web and see I am not alone.

Thu, October 17, 2013 @ 8:33 PM

61. Christy wrote:
Luckily I was standing in front of my Cuisinart CBC-4400 yesterday when I heard the pop. I turned around to see smoke curling out of all of the crevices around the burner. Unplugged it and put it out on the frigid patio. Wish I had seen all these comments before I went out and bought a new Cuisinart to replace it!

Tue, November 26, 2013 @ 9:54 AM

62. John C. wrote:
This morning as my wife and I were finishing breakfast our Cuisinart DGB-700BC brew/grind coffee maker began to emit this noxious smoke. My wife unplugged it and put it out on the pool deck to get it out of the house! This appliance was purchased at Fry's on November 8, 2012 (I called Fry's and they of course referred me to the manufacturer, could have cared less). I'm just thankful it didn't happen when we were upstairs getting dressed; it could have started a serious fire! This is a very DANGEROUS appliance!

Tue, November 26, 2013 @ 11:28 AM

63. Rodney S wrote:
My Cuisinart DCC-1200 is about 3 years old and recently hinted at having a problem when one morning after it finished brewing a pot of coffee the lights went out and it appeared to be dead. After being unplugged for awhile it started working again and seemed to be fine until last night when it started making an unusual popping noise. I was in an adjacent room and was able to get to it shortly after it started to smoke and emit a strong electrical fire odor. I quickly unplugged it before it could start blazing and put it outside on the patio.

Wed, November 27, 2013 @ 12:25 PM

64. Jessica P wrote:
So I just discovered your site after my less than two years old Dcc-1200 started smoking and burning this week. Craziness! Taking it back today and hoping it can be replaced.

Mon, December 2, 2013 @ 12:42 PM

65. Jeb Crabtree wrote:
Just had our Cuisinart 700-BC smoke out the kitchen this morning. Sitting at the table drinking a cup of coffee...heard the carafe start rattling, saw the display had dashes on it, the power light was off, went to unplug it as smoke started billowing out of the bottom by the heating plate. They are sending a new one however I have to pay $10 shipping and then pay shipping on returning the defective one as well! Hopefully the new one won't burn the house down.

Thu, December 5, 2013 @ 9:33 AM

66. Ken D wrote:
I just became a victim of noxious fumes emanating from my Cuisinart DCC-1100 coffee maker. The coffee maker was producing smoke and the coffee that remained in the coffee pot was bubbling like molten lava. My 9 year old daughter most likely saved our lives as she is the one that told me that the coffee maker was acting funny. The smell was so horrible that I opened my backdoor and threw the coffee maker as far away from the house as possible. I will be purchasing a new coffee maker this evening but not a Cuisinart.

Wed, December 11, 2013 @ 5:12 PM

67. Thomas Troy wrote:
About two years ago my Cusinart coffee pot smoked us out of the kitchen and I tossed it outside with gloves I had nearby. It billowed smoke and sparks for another 15 minutes out there. I called the company and they sent a replacement. This morning my wife had a repeat of our burning/sparking Cusinart.

The company obviously determined that sending a replacement or defending against legal action is cheaper than correcting the problem or conducting a recall. This will in my opinion be the same type of criminal corporate decision that Ford was convicted of many years ago over the exploding Pintos.

It is way past time for a government investigation into this life threatening product.

Thu, February 27, 2014 @ 10:33 AM

68. Richard E wrote:
Never buying cuisinart products again. 18 month old dc-1200 drip coffee maker nearly caught fire this morning. Had we not heard the crackling and smelled the smoke, the outcome could have been very different. Potentially devastating. Based on how many similar incidents I've read about this product, it is extremely irresponsible of the company to continue selling the dc-1200 drip coffee maker. Let's band together and refuse to purchase any products from this indifferent company.

Sun, April 27, 2014 @ 11:12 AM

69. Ralf Kaiser wrote:
Same happened to us. Our DCC-1200 Cuisinart smoked out the kitchen this morning. Not even 2 years old! This is a very dangerous product. It is a miracle that no house got burned down from that! never again! Do not buy that junk! There should be a recall.

Mon, June 30, 2014 @ 1:00 PM

70. Nancy K. wrote:
My less than two year old Cuisinart Fully Automatic Burr Grind and Brew coffee maker nearly burned down my house this morning. Luckily I was standing next to unit ready to fill my to-go cup with coffee. I heard a loud gurgling and popping noise followed by large amounts of putrid smoke billowing out from under the unit and from the back . I quickly unplugged the unit and opened all the windows and doors and put the fan on. I caught it before it burst into flames, possible igniting my counter and house. I want a refund. This is scary stuff. Thank God I was there. Cuisinart needs to fix this problem or issue a recall. Dangerous, dangerous, dangerous.

Tue, August 5, 2014 @ 9:52 AM

71. Meg wrote:
EXTREME FIRE HAZARD!!! NEEDS TO BE RECALLED! Our DC-1200. Our Brew Central did the same thing. Power had been OFF for 30 min. when the heating pad under the pot continued to heat, then evidently super overheated. Plastic turned bright red, burning and smoking. Terrible smoke and burnt plastic fumes. Did not trip the safety breaker. Had we not been home, I fear our home would have burned down and our pets killed. Anyone who has had this problem, please report it to Consumer Product Safety Commission and Underwriters Laboratories. Cuisinart will only send you a replacement. Why would you want another fire hazard in your house? They obviously only care about money.

Thu, August 14, 2014 @ 10:02 AM

72. Lane wrote:
My Keurig Cuisinart started burning in the middle of the night. If my cat hadn't awakened me, I wouldn't have smelled the pungent electrical burning odor. After a half hour, the smokey smell was so strong, opened windows weren't enough, so I had to sleep with the a/c on.

I just filed a complaint with Consumer Reports, and hope Cuisinart stops selling them. The supervisor said I might have purchased a refurbished unit, but mine was sealed and only a month old.


Sat, August 23, 2014 @ 8:55 PM

73. Anita wrote:
I bought a DC1200 Cuisinart coffee maker from Kohl's less than a year ago (20l3) . Two weeks ago it started cooling off the coffee as soon as brewed but showed still on. This morning I got up and flipped toggle switch and it lit up red and I went to shower , came back and no coffee. Won't brew and plate pot sits on cold!!! Called Cuisinart 2 weeks ago and told them about coffee not staying hot and they told me to unplug to reset. Still didn't help and now it won't work at all. TOO EXPENSIVE TO LAST THAT SHORT OF TIME. NOT EVEN A YEAR.!!!!!!!!!!!!

Tue, October 28, 2014 @ 11:10 AM

74. S. Velte wrote:
You can add our home to the list of homes that could have gone up in flames had we not been home when our CUISINART DCC 1100BK decided to start burning and SMOKING (while in the automatic OFF ) !!!
I called the company immediately after we unplugged the unit and took it outside! "Oh, Mrs. V... we have NEVER heard of this problem before..."
Well, it has obviously been happening for Many YEARS!!!

Thu, November 6, 2014 @ 6:21 AM

75. Robert Screiber wrote:
Our Cuisinart Model DCC 1100 went up in smke this morning also. I will contact Cuisinart (Conair) today and demand resitution. I will post the results on this site.

Tue, December 23, 2014 @ 7:25 AM

76. R Schreiber wrote:
Our Cuisinart Model DCC 1100 went up in smke this morning also. I will contact Cuisinart (Conair) today and demand resitution. I will post the results on this site.

Tue, December 23, 2014 @ 7:26 AM

77. Christina B wrote:
Wow...also had the Cuisinart Model DCC 1100 for about 2 - 3 years. Heard a strange noise coming from the pot this morning and looked over to find acrid smoke coming from the hotplate. Immediately unplugged the pot but smoke kept pouring from it...took it outside. This pot has a 4 hour auto off and oftentimes I'll go for a run and leave the pot on until I get home. Thank GOD I was home when this happened today. The pot sits underneath a wooden cabinet and it could've burned our entire home down. This cheap crap from China without any accountability has to stop. DO NOT PURCHASE THEIR PRODUCTS!!!

Thu, January 1, 2015 @ 10:39 PM

78. Jim Pember wrote:

Thu, January 15, 2015 @ 9:33 PM

79. Brandy wrote:
My cuisinart 1200 did this same thing the other day...started crackling, popping, and then smoke started billowing out. Was an awful smell. Don't understand what went wrong I always clean my machine and unplug after using everytime. Seems like something is seriously wrong here what if someone's house catches Fire...this is terrible was going to buy another one but for the price and safey reasons I'm switching to different brand.

Mon, February 9, 2015 @ 1:53 PM

80. Mikey wrote:
My 5 year old Cuisinart burned up. Wasn't the coffee maker's fault though, my wife moved it onto a live burner on our glass topped stove. Started smoking and was beginning to reach ignition temperature before I grabbed it and ran it outside.I hope she isn't having some kind of nervous breakdown! It made great coffee for as long as I had it!

Sun, February 22, 2015 @ 11:25 PM

81. Liz wrote:
I only found out this was a problem after my house just burnt down, we lost everything to a fu(k*ng coffee maker. I am so mad that my life work is all gone over a coffee maker, and the sh*ty thing is I don't drink coffee, my boyfriend dose. I got the dumb this for him, he was trapped in the basement and had to run through the fire to get out of the house, if not he would be dead. I'm not happy that they can get away with this.

Wed, March 4, 2015 @ 1:13 AM

82. Frank wrote:
Familiar story: Model CHW-12. Auto brew kicked in, crackling and popping, acrid smoke. Less than a week old. Loved our old Cuisinart coffee maker. Will think twice about Cuisinart coffee makers after doing some research, including the experiences seen on this site.

Thu, April 9, 2015 @ 5:16 PM

83. Christin wrote:
I sure wish I had read this before getting my Cuisinart coffee maker for Christmas 2014. Four months later, on April 15th, there was a fire in our apartment, we weren't as lucky as most of you, we weren't home. We lost everything including the lives of our furry children. The fire forensics are all pointing to the corner my coffee maker sat in. I made coffee that morning and turned the maker off as I always did. The fire started, destroyed my entire place, and killed my dogs all in an hour. If you own this pot, return it or throw it away immediately. I cannot believe cuisinart is aware of this issue and has been for years! We lost everything due to their negligence. They killed my dogs! I will never be whole again.

Thu, May 28, 2015 @ 4:06 PM

84. Amy wrote:
My DGB-700BC grind and brew just burned out this morning. We've had it for about 2.5 years. It sounds like we were very lucky that we were home. We came downstairs to the horrible, acrid electrical fire smell. Is there any recourse for this??

Thu, June 18, 2015 @ 1:33 PM

85. Ken wrote:
Ours started emitting smoked and a burning plastic smell this morning. Fortunately, my wife was nearby to unplug it before any flames were started. We've owned two Cuisinart coffee makers and both lasted only about two years. What happened to this company that was once known for quality? Please take responsibility and recall these products before someone dies!

Tue, July 21, 2015 @ 5:40 PM

86. Mike wrote:
Our DGB-700BC grind and brew coffee maker almost caught on fire this morning. The hot plate was smoking and red hot when I came downstairs. I immediately removed the carafe from the plate and noticed that it was severely overheating causing it to smoke and melt the plastic around the plate area. Had this not been caught in time, I'm sure it would have led to a house fire. My guess is there's a faulty regulator that is failing and causing the hot plate to exceed temperatures beyond what it was designed to do.

Thu, July 23, 2015 @ 10:46 AM

87. Amber wrote:
I was home. Heard a noise and ignored it...I live in the country. Heard the same noise about 20 minutes later. Went to discover my Cuisinart was smoking and popping. The plate was extremely hot. It was 13 hours since we had coffee. This sucker was about to go up in flames and take my house with it. I quickly unplugged it and ran out of the house with a very hot, smoking, and burning coffee maker. I will never buy another product made by this company! I nearly lost my home. If we hadn't been home I am certain it would have caught my kitchen on fire. Sucks!

Thu, August 13, 2015 @ 2:42 PM

88. Linda wrote:
This is unbelievable that Cuisinart has not recalled their Coffeemakers. Ours came from William Sonoma and I will be contacting them today. We had the same problem this morning as everyone has described. We are so lucky that we were at home to unplug the Coffeemaker. The smell is still in the house even with the a/c and fans on.

Mon, August 24, 2015 @ 2:27 PM

89. Linda wrote:
Ours is the Cuisinart DVC3650 that started burning.

Mon, August 24, 2015 @ 2:31 PM

90. Amie wrote:
I also had the same issue with the Cuisinart grind and brew as mentioned above. It started making a popping sound and I saw the coffee, leftover from that mornings brew, was boiling. There was smoke pouring out of the base and the heating plate was red. I yelled for my husband who yanked the plug out of the wall and ran it out to the front porch where it continued to smoke for hours. The glass carafe was melted to the heating plate. I contacted the company and all they would do was offer me an identical replacement (they never give money as a replacement). IF I paid to ship the ruined one to them. I refused, told them until they acknowledge the fault in the unit and fix it, there was no way they should continue selling it. Also I wouldn't want to own another one in my house again as it could have caught my house on fire. They claimed unless there was flames, there was no risk of fire. Also it was a safety feature in the unit to pop and smoke but it wouldn't fully ignite. I wasn't going to wait to see flames! I insisted they do something else as that wasn't something I would be happy with (me shipping the old for replacement) They called back and said I could have credit for any machine they had at the same price or less, no money would be given if I got a cheaper unit, and I still had to pay for shipping the unit back. I said it wasn't good enough, I wanted my money back to cover buying something I could trust. They stated they never pay money, only offer replacements or credit on another product. I told them it was dirty to make me pay to ship the faulty one back. Oh, and if they found something they could pin on me, they would refuse the credit. Forgive me for not trusting them to be honest... They claimed that was all they could do and when they receive the melted one, they would contact me on whatever credit they may offer. I was done messing around and contacted CPSC. Filed a claim with them and let me tell you... It wasn't long until Cuisinart contacted me, asking where to mail the check for the full amount (including tax!) I had spent on the coffee machine. They were very apoplectic also! And there's more! They paid the shipping for the old unit and had Fed ex come to my home to pick it up so I wouldn't be inconvenienced. Until more people contact CPSC, they won't be made to issue a recall. Please file a claim to force them to acknowledge this issue. My situation was taken care of and I hope others can find resolution as well. Take notes of name, date, time, of any phone conversations also. Hope this helps!

Wed, November 18, 2015 @ 12:49 PM

91. Anngie wrote:
OMG my grind brew began filling the house with a strong burning plastic smell. I ran to unplug & found that the unit turned itself off. I bought one for my elderly father , so I'm concerned about his safety. I emailed cuisinart & they totally bypassed any conversation regarding what happened, after reading the many post-- I see that the company is not surprised nor concerned to my experience

Tue, November 24, 2015 @ 10:21 PM

92. Juan Miguel @Conair Cuisinart Brew Central DCC-1200 wrote:
I do have a problem with the machine not being able to switch to a thermal carafe or mug for the glass carafe. But you tend to fall in love with glass carafe eventually. Another thing I like about it is that it's coffee on the go!

Thu, March 3, 2016 @ 10:56 PM

93. Tylatha Davis wrote:
After making coffee this morning, I heard some noise in the kitchen, like a popping sound, I got up right away. The water in the glass pot was very hot. There was a strange smell like something electrical. The unit was steaming like it was brewing another pot of coffee. The steam kept building up. the coffee pot was extremely hot. I unplugged and put outside in 30 degree temperature and it kept steaming for about 15-20 minutes. Very scary, What could have happened if I left the house.

Mon, March 21, 2016 @ 1:57 PM

94. Tylatha wrote:

Mon, March 21, 2016 @ 1:59 PM

95. Suzanne wrote:
Have had this unit for several years and have had no issues until today. As the brew neared completion, I smelled something burning. I looked at the coffee maker and smoke was billlowing out from all around the burner unit. I quickly unplugged and brought it outside before the smoke alarm went off.

It continued to burn long after unplugging, and the horrid smell lingered for hours. It's shocking to read that this potentially deadly issue has been going on for years and there's been no recall!!!! Will try to return this but am not holding out hope. This is strike two for a Cuisinart product, and I won't give them a chance for another one.

Fri, March 25, 2016 @ 5:57 PM

96. M Evans wrote:
Has anyone had any issues with a DCC 3200 model? This particular model burned my countertop and Cuisinart is basically telling me it's my fault.

Tue, June 14, 2016 @ 10:32 AM

97. B. Haigh wrote:
Add my name to the list of experiences. Awakened at 6 AM with home filled with acrid smell. Discovered Cuisinart DGB-550 Grind & Brew smoking hot, and it had not been used in a while. This ends any chance I will ever buy another Cuisinart product and will spend the rest of my life recounting reading all 96 similar experiences of Cuisinart's corporate irresponsibility.

Mon, August 8, 2016 @ 12:57 PM

98. K. Crandall wrote:
Our Cuisinart popped and smoked yesterday. Add us to the list too. Quite scary, as we have 3 children. We unplugged it and carried it outside where it continued to pop and smoke for 15 minutes. Cuisinart is supposed to be a trusted brand, and this purchase was intended as an upgrade from Mr Coffee. I've never in my 50 years had a coffee maker catch fire.

While I'm complaining, I also had a $200 Kitchenaid blender fail after 1 year, while my $40 Oster has lasted 15 years.

Mon, September 5, 2016 @ 11:44 AM

99. SuzAnne C wrote:
Add my Cuisinrt brew and grind to the list. Heard a popping this morning and noticed the coffeemaker smoking and the heat plate was red and ready to catch fire. I got it outside before that happened. Thank goodness I was not asleep as I always use the timer. How have these not been recalled!

Sun, September 18, 2016 @ 5:54 PM

100. john bell wrote:
I bought
Cuisinart DGB-700BC unit on March 11, 2016 and I've loved it until this morning. The unit started smoking and filled the kitchen with smoke and the smell of burnt electrical wires. I loved this unit, but I'm glad I was in the kitchen when it started to smoke.

Sun, October 30, 2016 @ 2:04 PM

101. Nancy Stein wrote:
I have the cuisinart electric stainless steel teapot and I had a meltdown of the unit that the teapot sits on....I thought my new countertop was ruined as it was completely blackened by the burning of the unit. Thank goodness my kitchen didn't catch on fire. Do not purchase this item!

Fri, November 4, 2016 @ 8:38 AM

102. Jen wrote:
Just wanted to say thank you for creating a site to warn ppl on the Cuisinart coffee makers. I seen one available someone was selling on a local site for only $50 that was hardly used. It was the Burr and grind Cuisinart which i know still sells for $150. I thought what a great deal till i decided to research reviews. I was horrified what i read and how i came soo close to buying one, but these reviews definitely changed my mind, thank you for that. All you guys should start a class action suit against cuisinart. They obviously will continue to sell these until a tragedy happens or you stop them with a lawsuit. What a sad world we live in big corporations get away with this.

Sun, January 29, 2017 @ 9:46 AM

103. Kathy wrote:
Add another DC-1200 to the list. Same symptoms--loud cracking and popping with acrid smoke. So grateful I was home.
Cuisinart has developed quite the reputation. Processed a request for a new food processor blade because they had a recall due to pieces of blade being found in food.
It's over a month now, but no new blade.

Sun, January 29, 2017 @ 10:08 AM

104. Alex wrote:
I just had the same thing happen with my duel coffee/hot water Cuisine Art machine. Talk about scary. The first thing I thought was what if I weren't here and this happened and I lost my dear Australian Shepard, Toby. That would be devastating! After all the comments I just read, you would have thought that Cuisine Art would take this product off the market! I am on the phone with their warranty department, and they're replacing it at no cost or proof of the existing one's damage, just my word-of-mouth, so obviously, they are very aware of this situation. I am going to take this further on Monday, as I don't think they're taking this seriously enough. Do they have to wait for someone to get killed to jump into action and remove this product all together? Just replacing this with one of their products that is equivalent in price doesn't put me at ease. I'm making this my mission this upcoming week to make serious noise about this!

Sat, February 18, 2017 @ 9:15 AM

105. Jeff wrote:
I had the same issue with not one but two DGB-700BC coffeemakers. This is the $150 grind and brew coffeemaker which makes a great cup of coffee but based on my experience is not worth the risk.

Cuisinart did replace the first one and there were subtle design changes that gave me hope that it has been improved. Two mornings ago I heard a boiling, popping sound coming from the kitchen... Awful smelling smoke was billowing from the machine and the hot plate was bright orange. I quickly unplugged it and tossed it into the snow outside.

Luckily in both cases I was able to respond but I thank God it was not a morning when we had left the house with the pot still on... I will never buy another Cuisinart coffeemaker again! Count me in for a class action suit! Reading the number of similar responses is chilling!!

Wed, March 15, 2017 @ 8:37 PM

106. D lee wrote:
Same as the others-coffee maker was turned off. I heard crackling, there was an acrid smell and the left over coffee was boiling in the carafe. Then the smoke started. Reported it to Cuisinart who said this type of incident had never been reported to them.

Sat, April 29, 2017 @ 3:14 PM

107. Pam wrote:
My DCC-790 also had smoke coming from the hot plate without warning. Fortunately we were next to it when it happened and were able to avoid a fire. I am shocked to read these other stories and that there is no recall or class action lawsuit. I will never buy their product again especially since mine was an older model and the new ones have problems with a year or two. I like the grind and brew coffee makers and I am considering a Breville. I feel so bad for the owners who lost homes and pets.

Sat, June 24, 2017 @ 4:00 PM

108. J McIntyre wrote:
We purchased the DCC-790 in April 2016 and this morning the machine went up in smoke. Same story as all the comments above - white bellowing smoke, burnt wiring smell, and burning hot plate. Wish I would have come across this site before we purchased this ticking time bomb!

Fri, July 7, 2017 @ 10:55 PM

109. D. Van Dyke wrote:
Our DCC--2205 went up in flames this morning. Like so many have said above... if we hadn't been nearby, this thing could've easily started our house on fire.
Our model lasted quite a bit longer than many above...but when they die...it shouldn't be in a ball of smoke & flames.
Cuisinart needs to get this thing figured out.

Sat, September 23, 2017 @ 11:18 AM

110. jws wrote:
DCC 1200 less than 2 years old, up in smoke , a nasty stench smell, just brewed a pot of coffee, Thank GOD someone was home!! Lesson learned unplug your coffee pots, toasters, etc

Sun, January 7, 2018 @ 9:28 AM

111. kk wrote:
Same issue here. High heat, smoke, and a burning smell emanating from the hot plate. Thankfully I was nearby and was able to unplug the unit. Family was minutes from leaving the house for the day. Could have been much worse. This appears to be a known issue so manufacturer needs to issue a recall if they haven't done so already

Wed, January 10, 2018 @ 8:13 AM

112. jbt wrote:
Wow! I just googled why my Cuisinart coffee maker imparted burnt electrical taste into my coffee and found this! Come on, Cuisinart, step up to the plate.

Sat, January 27, 2018 @ 11:55 AM

113. GB wrote:
Add me to the list. Yesterday morning our Cuisinart Grind and Brew burnt up. We've had it for a couple of years, but when my wife went to make coffee she luckily didn't go far and came back to the coffee maker smoking and the house stinking of burnt plastic. This is actually our SECOND grind and brew, the previous one was the older model that had the bean hopper that would always get humid and held less beans. We ended up replacing it because it too caught on fire. Seriously WTF!! I thought that maybe the newer model with improvements wouldn't die the same death. It was a great product while it worked. My wife went to Twitter, no response from Cuisinart.

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