Warning--Opening doors on Cuisinart ovens can cause severe burns to hands

This is my Cuisinart Sucks story::  OPENING DOORS ON CUISINART OVENS

If you search the web, there are comments about people being burned by Cuisinart ovens of various kinds. I was one of them and had two knuckles badly burned (weeks afterwards the scars are still there) when opening a Cuisinart Brick Oven.

There is not adequate enough clearance between the handle and the top front of the oven which gets hotter than any other outside part. Nor is there a safety strip of non-heat-conducting material that some other ovens use to prevent intense heat from coming in direct contact with your fingers.

All Cuisinart has to do is provide a non-heat-conducting strip that can be attached to the face of the oven behind the handle or an auxiliary handle that can snap on the existing one---probably a couple of dollars at most. But they have taken no action.

When I brought this to the attention of several departments at Cuisinart there was absolutely NO response. It's as if they are avoiding responding because of possible liability issues. Not even a "thanks for your comments we'll look into it" response. So this tells me that the problem is very real and that they are avoiding their responsibility to face up to it and they simply hope that by ignoring it, it will go away.

Of course, it won't. I recently filed an online complaint with the U.S. Consumer Product Safety Commission (they can be reached on the web at www.cpsc.gov or you can call them at 800-638-2772 and I urge others with this problem to do so also. In addition to describing what happened you'll need the following:

Cuisinart's address: 150 Milford Road, East Windsor, NJ 08620
Place where product was manufactured (usually China)
Product Model and Ser. #
Date it was purchased.

So you should have all that before you file the online claim which, if there are enough of them, may initiate either a fix or recall (which would cost the consumer nothing).

You will then get a letter from the CPSC in a week or so to verify the information, which you then sign. You have a choice to remain anonymous, if you wish.

Cuisinart also falls down in other areas. For example, while some manufacturers have service centers to do warranty and other repairs (or let you take it back to where you bought it), you must laboriously box up a Cuisinart product that's under warranty and send it to them, insured, at your expense. This is fairly standard BUT- on top of that, you must also include $15 to pay for return shipping! Unheard of with other products.

Only if you live in California (a state that has strong consumer protection laws) can you take it into any Cuisinart dealer who will handle warranty repairs at NO charge or you can also opt to send it to Cuisinart who will pay the freight both ways. Which means of course, that Cuisinart is shafting its customers in 49 states. Nice guys, huh?

Cuisinart is BAD, BAD company to deal with and the negative comments on the web frequently comment on shoddy products or those that don't work as advertised.


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