This is the reply I received from Conair. What is odd is that the original email Kevin sent to everyone was simply copied to me. This reply was sent to me; not to Kevin. Very odd.
||Tue, Aug 26, 2008 at 1:42 PM
||RE: I want some customer care with a product problem
Dear Mr. Decker.
Thank you for your E mail.
We are very sorry for the inconvenience
you have incurred and the way your phone calls were handled by our Call
Center. I will send you a new Coffee
maker overnight, however, you will receive it by Thursday or Friday the
latest. You can use that box to put
the once you received and please write the New Service Notification number on
the outside of the box and include a copy of our correspondence. SN 3007xxxxx//7000xxxxxx
I will keep track of the new
unit and issue the Call tag once you receive it or you can e mail me when you
have it ready so I can release the Call tag.
Please don’t hesitate to
write to my attention if there is any thing else I can assist you with.
Thank you for your use and
interest in Cuisinart products.
Very truly yours,
Posted on Tue, August 26, 2008
by Andrea Decker