We got an email reply from the Cuisinart rep at Conair--aparently they CAN overnight a coffee pot

This is the reply I received from Conair.  What is odd is that the original email Kevin sent to everyone was simply copied to me.  This reply was sent to me; not to Kevin.  Very odd.

Tue, Aug 26, 2008 at 1:42 PM
RE: I want some customer care with a product problem

Dear Mr. Decker.

Thank you for your E mail.

We are very sorry for the inconvenience you have incurred and the way your phone calls were handled by our Call Center.    I will send you a new Coffee maker overnight, however, you will receive it by Thursday or Friday the latest.   You can use that box to put the once you received and please write the New Service Notification number on the outside of the box and include a copy of our correspondence.   SN 3007xxxxx//7000xxxxxx

I will keep track of the new unit and issue the Call tag once you receive it or you can e mail me when you have it ready so I can release the Call tag.

Please don’t hesitate to write to my attention if there is any thing else I can assist you with.

Thank you for your use and interest in Cuisinart products.

Very truly yours,

Ann Marie

Cuisinart Representative


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