Woman likes Cuisinart Products but hates their "Customer Service"

Woman writes to the website:

This is my Cuisinart Sucks story::  WOW. they really do suck. I paid $90 on a coffee maker that broke. I don't really have a problem with this as I have a ton of other cuisinart products that have performed well. I do, however, have a problem with the condescending a$$holes I was forced to deal with in customer service. If this is the best Cuisinart can do with who they hire to represent their company, then so long Cuisinart.

28 comments (Add your own)

1. wrote:
As was previously stated, customer service was condescending and rude, therefore I asked to speak with a supervisor. I advised her of the recurring problem with my Cuisinart Grind and Brew DGB-625 Series and the approximate length of time that I owned the coffee maker. The supervisor asked for the serial number of the machine, which is badly located on the underside of the maker. I then advised the supervisor Michelle that I could not see the serial number of the machine, due to my vision. She told me that they could not help me without the number - never asking if I had a receipt or box with the same information that was requested. I asked her what one would do if they had no vision at all? Her response was insolent! She stated that I would not be making coffee if my vision was compromised. She is obviously ignorant and should read the Americans with Disabilities Act.

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