Woman likes Cuisinart Products but hates their "Customer Service"

Woman writes to the website:

This is my Cuisinart Sucks story::  WOW. they really do suck. I paid $90 on a coffee maker that broke. I don't really have a problem with this as I have a ton of other cuisinart products that have performed well. I do, however, have a problem with the condescending a$$holes I was forced to deal with in customer service. If this is the best Cuisinart can do with who they hire to represent their company, then so long Cuisinart.

1 comment (Add your own)

1. wrote:
As was previously stated, customer service was condescending and rude, therefore I asked to speak with a supervisor. I advised her of the recurring problem with my Cuisinart Grind and Brew DGB-625 Series and the approximate length of time that I owned the coffee maker. The supervisor asked for the serial number of the machine, which is badly located on the underside of the maker. I then advised the supervisor Michelle that I could not see the serial number of the machine, due to my vision. She told me that they could not help me without the number - never asking if I had a receipt or box with the same information that was requested. I asked her what one would do if they had no vision at all? Her response was insolent! She stated that I would not be making coffee if my vision was compromised. She is obviously ignorant and should read the Americans with Disabilities Act.

Wed, February 6, 2013 @ 12:42 PM

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