We have simply HAD ENOUGH of companies that claim to have a CUSTOMER CARE department when in fact, they don't care about their customers at all.
This is the DCC-2400. It is a very nice coffee pot--in concept. The problem is that the coffee pot leaks all over the counter every time you use it.
That wouldn't be such a problem if Cuisinart would honor their warranty and replace it with one that doesn't leak.
The problem is that you can't get past the horrible "on hold" music at Cuisinart (1-800-726-0190) to speak to anyone competent who can make it happen. They claim to have a "Customer Care" Department. But we never found anyone who cared.
Don't expect good "Customer Care" from Cuisinart®
Here's the link to a group of people on facebook who think Cuisinart (and its parent company Conair) Sucks: http://www.facebook.com/groups/118774071540562?ap=1
This is my Cuisinart Sucks story:: In March of 2012 I made a Whey Protein shake with a Cuisinart Stick Blender. I unplugged it and proceeded to clean it according to the instructions. I ran my left thumb around the blade housing to remove excess shake before rinsing it under the faucet (to keep the shake from splattering) and I felt something snap. I then looked down and saw that the blade was wedged into my left thumb. Long story short I was taken to the hospital and received 8 stitches. I reported the incident to Cuisinart and was given the runaround for weeks. Their Customer Service is terrible. Finally, after calling daily and writing their PR Department, I was contacted by a Customer Service Rep and asked if I wanted Cuisinart to pay my medical bills. I said yes. They told me I had to turn in the blender to them but I was advised by an attorney not to give the evidence up yet. I reported Cuisinart to the BBB (where they have an F rating) and other consumer groups including the CPSC. Cuisinart said I was withholding evidence and all I had to do to be reimbursed was to turn in the blender. I felt they would just say the blender was fine when I knew it wasn't. I reluctantly turned the blender in and they said there was nothing wrong with it, denied any liability and refused to reimburse me. I have permanent nerve damage to my left thumb, I couldn't work for almost a month (I am self-employed and have a skincare practice). I paid out $1,400.00 in medical bills on top of lost income. I asked Cuisinart for $1,600.00 to settle and they refused, blaming me for the entire incident. They have a history of blaming the failings of their products on consumers. I now do whatever I can to warn people about their shoddy products, I write magazines to scold them for giving Cuisinart free OR...overall I let EVERYONE know Cuisinart has an F rating. Glad this website exists but it's a shame a major company like Cuisinart doesn't care to treat consumers better.
This is the model number of my defective Cuisinart device:: CSB-76
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