We have simply HAD ENOUGH of companies that claim to have a CUSTOMER CARE department when in fact, they don't care about their customers at all.
Don't expect good "Customer Care" from Cuisinart®
Woman writes to the website:
This is my Cuisinart Sucks story:: WOW. they really do suck. I paid $90 on a coffee maker that broke. I don't really have a problem with this as I have a ton of other cuisinart products that have performed well. I do, however, have a problem with the condescending a$$holes I was forced to deal with in customer service. If this is the best Cuisinart can do with who they hire to represent their company, then so long Cuisinart.
This is the DCC-2400. It is a very nice coffee pot--in concept. The problem is that the coffee pot leaks all over the counter every time you use it. That wouldn't be such a problem if Cuisinart would honor their warranty and replace it with one that doesn't leak. The problem is that you can't get past the horrible "on hold" music at Cuisinart (1-800-726-0190) to speak to anyone competent who can make it happen. They claim to have a "Customer Care" Department. But we never found anyone who cared.
Here's the link to a group of people on facebook who think Cuisinart (and its parent company Conair) Sucks: http://www.facebook.com/groups/118774071540562?ap=1